Your coronavirus hub


Providing updates for Simplyhealth members

We will continue to cover your healthcare and PPE costs

To healthcare practitioners, your safety is their priority. For this reason, you will find that whilst for the public, some restrictions have eased, in healthcare settings they have not eased their cross infection procedures. This is in order to keep you and healthcare staff as safe as possible.

We are responding to this by continuing to pay back the PPE costs associated with treatment covered by your plan, carried out under your plan’s existing benefit limits when you make a claim. You don’t even need to provide a receipt with the PPE charge itemised, as we know that not all practitioners are able to do this. We do of course, still need to have a receipt provided for the treatment with the PPE included.

Getting seen by a healthcare professional is so important and we want to make sure your claiming experience is as easy as it can be.


Who's open?

As the regulations currently stand, most healthcare providers remain open for appointments.

Please contact your chosen provider as normal and they will be able to advise you.



Virtual services

Through your Simplyhealth plan don’t forget you can also access a range of virtual services.

You can find out more about 24/7 video GP appointments below.


Healthy Living Hub

We’ve created the Healthy Living Hub, an area on our website with a range of articles and tips to help you focus on your health and wellbeing in 2021, including a few lockdown & working from home tips.


We do not provide Covid-19 vaccinations through our plans, but you can find out more about them on the NHS website.

If you've got in touch with us and are awaiting a reply, please be assured our customer teams are working hard to deal with queries. In some cases, there may be a small delay in getting back to you. And we thank you for your patience. 

Our latest information


Catherine Rutland , Clinical Director

A message from Catherine


A message from our Clinical Director, Catherine Rutland, outlining what we’re doing and how we’re adapting for you.

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The Healthy Living hub


We've created an area to help you focus on your health and wellbeing, including a few lockdown & working from home tips. 

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Support with your payments


If you're experiencing financial difficulty during these times please contact us. 


We have a range of support measures in place and would be pleased to discuss your options with you. 

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Claim PPE costs on your plan

PPE charges have become part of the costs associated with treatment during the coronavirus pandemic. Our plans now help you cover the cost of this vital safety measure.

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Supporting our community


The coronavirus pandemic has significantly impacted charities and community groups throughout the UK, with fundraising efforts being reduced and services scaled back. 


Here at Simplyhealth, we are proud that we have been able to increase the support we can offer to our communities at this challenging time. 


Our donations have been going where they are needed most, in support of vital, frontline services that are helping some of the most vulnerable people in society right now. Together, we’re helping more people access the healthcare they need. 


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Video GP appointments and physio assessments


Part of your plan


Our GPs, counsellors and online physios are always on hand.


Whether you're strapped for time, don't want to leave the house or simply want some advice, the virtual services included in your Simplyhealth Plan have been made to support you.

FAQs around coronavirus and your Simplyhealth plan


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For Simplyhealth customers

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For Corporate clients

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For Denplan clients