How to claim

Get the most out of your 1-2-3 Health Plan and save time by claiming on the go.

  • See a local practitioner of your choice
  • Claim online or using the SimplyPlan app
  • Once approved you'll get your money back within 5 working days

Claiming back on healthcare costs is as easy as 1, 2, 3:

Join Simplyhealth and set up an online account with your plan details. Download the SimplyPlan app if you want to make claims on the go.

Have your appointment or treatment and get a receipt that includes your name, practitioner details, treatment received, date, and total cost.

Log in to our SimplyPlan app or to your online account, click Make a claim, follow the step-by-step instructions on the screen and wait for the claim to be approved.

Woman taking a photo of her healthcare receipt

What you’ll need to make a claim

You can make a claim in minutes through the SimplyPlan App.

Once we approve your payment you'll get your money back within 5 working days. All we need are a few details:

  • Patients name
  • Practitioner name
  • Treatment date
  • Treatment type
  • Cost of treatment
  • Itemised receipt
Prescription bag of medication

Claiming back a prescription fee

Claiming for prescriptions is the same process as other claims, we just need slightly different proof.


  • For NHS prescriptions we require a receipt showing you’ve paid the charge. We might also request proof for who the prescription is for, either a copy of the prescription slip or label.
  • For a PPC (Prescription Payment Certificate), we require evidence which can be either a letter or an email. The dates signify the amount.

Trusted by over 1 million people

Easy to do, quick to claim online and quick to pay me. Communication is instant via email and keeps you up to date very well.

- Emma, October 2023

Claim back your healthcare costs

Get money back into your bank account in days, with our 1-2-3 Health Plan from just £20 a month.

Welcome to your new look online account

A closer look at your online account

Get a preview into your online account and discover how you manage your plan, make a claim, and access myWellbeing. 

A closer look at the SimplyPlan app

Watch the video for a walk-through of our SimplyPlan app, including how to register and login, and what the quick and easy claiming process is like.

About the SimplyPlan app

Got a question about claiming?

Our experts are on hand to help. 

Chat to us: 0330 102 5356

Monday to Friday: 9am - 6pm