Simplyhealth Annual Report

Download our 2020 Annual Report


At Simplyhealth we’re all together healthier


We exist to improve access to healthcare for our millions of customers


Our health plans support them, their families and their business with their everyday health concerns; as we believe that no one should go without the healthcare support they need.

Father and baby having a video call with a doctor

For nearly 150 years we’ve been making it easy, for the many for the long term. Whether that’s providing fast access to GP appointments, cover for routine prescription and healthcare costs, or vital access to counselling support.

2020 has truly been a year like no other. The COVID-19 pandemic has sped up the digitalisation of healthcare, boosted innovation and prompted a re-engineering of our relationship with health as well as the value we place on it. And here at Simplyhealth we have continued to provide access to healthcare for the many. We have used technology, data and our partnerships to make accessing healthcare easier for our customers.

Download our 2020 Annual Report to find out how we responded to the pandemic, and the progress we have made over the year.

Our 2020 Annual Report

2020 in numbers


increase in remote GP appointments in 2020

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Over 8,000

registered users of SimplyMe

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£1 million

community investment and support

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18.6 million

people saw our TV advertising

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£2 million

investment in vital PPE for our Denplan dentists

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we use 100% renewable energy

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Gil Baldwin, Chairman

Gil Baldwin, Chairman

“Throughout 2020 we adapted to maintain our commitment to you, our customers, our members and colleagues. We supported individuals in financial difficulty, offered COVID-19 antibody testing, enhanced our 24/7 GP helpline, our mental health provision and physio offering to name but a few. Looking to the future, Simplyhealth is increasingly well positioned to cope with the new normal, whatever that might be.”

Debbie Beaven, Chief Financial Officer

Debbie Beaven, Chief Financial Officer


“The fantastic progress made in the last few years has been a key enabler for a new way of working in 2020, giving us the resilience and ability to continue to operate and serve our customers at a time like no other in my lifetime, where everyday life was massively disrupted and altered pretty much overnight. Despite the ongoing health crisis, there are still many successes to celebrate, which show a strong spirit of togetherness resulting in a real sense of pride and gratitude.”


Download the
2020 Annual Report


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The Solvency and Financial Condition Report (SFCR) provides the general public with an overview of the company’s solvency and financial condition. This report covers business performance, its system of governance, the adequacy of its risk profile, detailed valuation methods for Solvency purposes and a description of its capital management. Click the SFCR button below to download the full report PDF.

Download SFCR 2020

Our Board


Our Board helps us to achieve our ambitions, while ensuring that Simplyhealth remains stable, secure and ready to meet the healthcare needs of the future.

Meet our Board members

Download previous annual reports