FAQs, videos, and digital guides so you can get the most from your Simplyhealth products.
Our health plans have been designed to be as straightforward as possible...
You pay monthly and have entitlements for a variety of health treatments that you can claim back for, which reset after 12 months.
To learn more about our plans, visit our Health plan page.
If you're new to Simplyhealth, you can find out what our plans cover on our specific product pages:
If you already have a plan and want to see what you're covered for, you can follow this guide:
Your benefits and entitlements will vary based on your health or dental plan.
You can find out what you can claim for through the SimplyPlan app, your online account, and your Table of Cover document:
Sign in to the SimplyPlan app on your device and tap on 'View policy and benefits'. This will provide a list of all your benefits and the remaining entitlement for each.
If you don't have the SimplyPlan app, we definitely recommend downloading it. It's the quickest way to make a claim and allows you to check entitlements on the go. To learn more about the app, check out our guide here.
Sign in to your online account through the Simplyhealth website, then click on 'My Policies' from either the top navigation or the home screen. This will show a list of your benefits and remaining entitlements.
If you haven't registered for an online account yet, you can find out how to do so here.
Table of Cover
Your benefits and entitlements will be included on your Table of Cover document, which would have been emailed to you when you joined Simplyhealth or when your plan was renewed.
You can also check your Table of Cover within your online account.
If you've already registered, you can make a claim in minutes. If you're not yet registered, take a look at this page to get started.
To make a claim online, you'll need to sign in to your online account. You can get there by clicking 'My Account' at the top of this page.
The easiest way to do this is to take a photo when prompted when you click 'make a claim' on SimplyPlan. If you prefer, or have a digital version of the receipt, you can upload that instead, again when prompted in the claims journey.
There are two things to keep in mind when uploading your receipt online: file type and file size. We accept .pdf, .jpg, .gif and .png files. Just so you know, changing the name of the file does not change its type, so you'll need to use an image editor to save it instead. When it comes to file size, the maximum size for all files is 10 megabytes, and you can upload at most 6 images.
Please note: In order to upload pictures on the app, you need to allow the app access to your smartphone camera. This normally occurs as a pop-up when you first download and open the app.
We process all claims in date order from when we receive them, and our priority is to pay your claim as quickly as possible.
Typically an online claim takes around 2 to 3 days to process from the date we receive it. If approved, payment should then be in your bank account within 3 to 5 working days. However, when we receive higher volumes of claims than usual, it might take a bit longer.
We'll always email you when your claim has been updated, and you can check the status of your claim within your online account and the SimplyPlan app.
If we can't email you, we'll send you a letter.
You can change most of your plan details through your online account. To find out more, visit our dedicated 'Managing your plan' help and support section.
In here, we cover updating personal information, changing level of cover, renewals, and cancellations.