Help and support

FAQs, videos, and digital guides so you can get the most from your Simplyhealth products.


Find out how to get a plan, when you can claim, and how you pay for it.


Joining >

Refer a friend >

Find out about plan admin, including updating personal details, changing level of cover, and renewals.

Plan details >

Updating your information >

Changing level of cover >

Renewals >

Cancelling your plan >

All about your online account area, discover the features and how you register/sign in.

Guide to your online account >

Registering and signing in >

Covering questions related to the claiming journey, from making a claim right through to payment of treatment.

Making a claim >

Claim status >

Claim payment >

Questions about your benefits and entitlements, including finding out remaining amounts and what you are covered for.

Entitlement details >

My benefits >

Going digital: The guide to using your plan online

Our guide has been created to help you get the most from your plan through your online account and the SimplyPlan app. We show you how to register your account online, update your personal information, make a claim, and download our apps.

Common questions

How does a Simplyhealth plan work?

What does Simplyhealth cover?

How do I make a claim online?

What's the best way to add a picture of my receipt or supporting documents when making a claim?

How long does it take to pay a claim?

How do I change my plan details?


Man putting arm around lady's neck

Experiencing financial difficulties?

We're committed to supporting our customers during difficult times and have a range of alternative plans and premium levels available to you so you can remain covered.


Please contact our customer options team on 0370 908 3304, Monday to Friday, from 9am to 6pm, or complete our contact form, and we'll get back to you.


You can also contact these organisations for free, confidential and impartial money guidance and debt advice.

Lady hugging girl

Tell us about a bereavement

If you're going through a bereavement, we've created a guide to provide support and guidance.


We also have a dedicated form for you to contact us through. 

Can't find your answer?

Our Help and Support hub is constantly expanding, but we know there'll be some questions we are yet to cover. If your question is one of those, we'd love for you to get in touch with our team.

They'll be able to help (and you'll also be helping us build this section, which we appreciate massively).