Simplyhealth Complaints Publication Report

Firm name: Simplyhealth Access
Other firms included in this report: N/A
Period covered in this report: 1^st January 2025 to 30^th June 2025
Brands/Trading names covered: Simplyhealth, Simplyhealth Access and Denplan

	Number of complaints opened per 1000 policies in force	Number of complaints opened	Number of complaints closed	Percentage closed within 3 days	Percentage closed after 3 days but within 8 weeks	Percentage upheld	Main cause of complaints opened
Banking
Home finance
General insurance pure protection	0.99	2,222	2,207	26%	73%	31%	Product performance/features
Decumulation, life and pensions
Investments

What this means

Between 1 January and 30 June 2025, we received 2,222 complaints. This represents complaints from just under 1% of our customer base. 2,207 complaints have been closed with 31% being resolved in the customer's favour. The FCA requires Simplyhealth and other financial services organisations to resolve complaints within eight weeks. Simplyhealth closed 99% of complaints within the eight-week timeframe.

Our complaints process

We may not always get it right, but we're determined to improve. You can refer to our complaint process below.

Find out more