Simplyhealth Complaints Publication Report

Firm name: Simplyhealth Access
Group: N/A
Other firms included in this report: N/A.
Period covered in this report: 1 July - 31 December 2018
Brands/Trading names covered: Simplyhealth, Simplyhealth Professionals and Denplan

What this means

Between 1 July and 31 December 2018, we received 2181 complaints. This represents complaints from less than one percent of our customer base. 2165 complaints have been closed (this figure includes a number of complaints that were outstanding at the beginning of July) with 30% being resolved in the customer's favour. The FCA requires Simplyhealth and other financial services organisations to resolve complaints within eight weeks. Simplyhealth closed 99% of complaints within the eight week timeframe.

We only offer general insurance products, which is why some of the boxes in the above table are blank.