Simplyhealth Complaints Publication Report

Firm name: Simplyhealth Access

Group: N/A
Other firms included in this report: N/A
Period covered in this report: 1st January 2026 to 30th June 2026
Brands/Trading names covered: Simplyhealth, Simplyhealth Access and Denplan


Number of complaints opened per 1000 policies in force

Number of complaints opened

Number of complaints closed

Percentage closed within 3 days

Percentage closed after 3 days but within 8 weeks

Percentage upheld

Main cause of complaints opened

Banking








Home finance








General insurance pure protection

1.15

2,588

2,381

38% 

62%

30%

Product performance/features

Decumulation, life and pensions








Investments








What this means

Between 1 January and 30 June 2026, we received 2522 complaints. This represents complaints from just over 1% percent of our customer base. 2381 complaints have been closed with 30% being resolved in the customer's favour. The FCA requires Simplyhealth and other financial services organisations to resolve complaints within eight weeks. Simplyhealth closed 100% of complaints within the eight-week timeframe.

Our complaints process

We may not always get it right, but we're determined to improve. You can refer to our complaint process below.

About our complaints process