Simplyhealth Complaints Publication Report

 

Firm name: Simplyhealth Access
Group: N/A
Other firms included in this report: N/A
Period covered in this report: 1 January - 30 June 2021
Brands/Trading names covered: Simplyhealth, Simplyhealth Access and Denplan

 

 

What this means

Between 1 January and 30 June 2021, we received 1839 complaints. This represents complaints from less one percent of our customer base. 1939 complaints have been closed with 35% being resolved in the customer's favour. The FCA requires Simplyhealth and other financial services organisations to resolve complaints within eight weeks. Simplyhealth closed 100% of complaints within the eight week timeframe.

 

We only offer general insurance products, which is why some of the boxes in the above table are blank.

 

 

Our complaints process

We may not always get it right, but we're determined to improve. You can refer to our complaint process below.

Find out more