Simplyhealth Complaints Publication Report
Firm name: Simplyhealth Access
Other firms included in this report: N/A
Period covered in this report: 1st January 2024 to 31st December 2024
Brands/Trading names covered: Simplyhealth, Simplyhealth Access and Denplan
Number of complaints opened per 1000 policies in force | Number of complaints opened | Number of complaints closed | Percentage closed within 3 days | Percentage closed after 3 days but within 8 weeks | Percentage upheld | Main cause of complaints opened | |
Banking | |||||||
Home finance | |||||||
General insurance pure protection | 0.89 | 1,988 | 1,999 | 31% | 69% | 38% | Product performance/features |
Decumulation, life and pensions | |||||||
Investments |
What this means
Between 1 July and 31 December 2024, we received 1,988 complaints. This represents complaints from just under 1% of our customer base. 1,999 complaints have been closed with 38% being resolved in the customer's favour. The FCA requires Simplyhealth and other financial services organisations to resolve complaints within eight weeks. Simplyhealth closed 100% of complaints within the eight-week timeframe.
Our complaints process
We may not always get it right, but we're determined to improve. You can refer to our complaint process below.