Firm name: Simplyhealth Access
Other firms included in this report: N/A
Period covered in this report: 1st January 2023 to 30th June 2023
Brands/Trading names covered: Simplyhealth, Simplyhealth Access and Denplan
|Number of complaints opened per 1000 policies in force||Number of complaints opened||Number of complaints closed||Percentage closed within 3 days||Percentage closed after 3 days but within 8 weeks||Percentage upheld||Main cause of complaints opened|
|General insurance pure protection||1.28||3,121||3,544||28%||71%||34%||Product performance/features|
|Decumulation, life and pensions|
Between 1 January and 30 June 2023, we received 3121 complaints. This represents complaints from just under 2% percent of our customer base. 3544 complaints have been closed with 34% being resolved in the customer's favour. The FCA requires Simplyhealth and other financial services organisations to resolve complaints within eight weeks. Simplyhealth closed 99% of complaints within the eight-week timeframe.