Simplyhealth Complaints Publication Report

Firm name: Simplyhealth Access
Group: N/A
Other firms included in this report: N/A.
Period covered in this report: 1 January - 30 June 2019
Brands/Trading names covered: Simplyhealth, Simplyhealth Professionals and Denplan

What this means

Between 1 Jan and 30 June 2019, we received 2496 complaints. This represents complaints from one percent of our customer base. 2518 complaints have been closed with 32% being resolved in the customer's favour. The FCA requires Simplyhealth and other financial services organisations to resolve complaints within eight weeks. Simplyhealth closed 99% of complaints within the eight week timeframe.

We only offer general insurance products, which is why some of the boxes in the above table are blank.