Simplyhealth Complaints Publication Report


Firm name: Simplyhealth Access
Group: N/A
Other firms included in this report: N/A
Period covered in this report: 1 January to 30 June 2022
Brands/Trading names covered: Simplyhealth, Simplyhealth Access and Denplan


   Number of complaints opened per 1000 policies in force Number of complaints opened Number of complaints closed Percentage closed within 3 days Percentage closed after 3 days but within 8 weeks Percentage upheld Main cause of complaints opened
Home finance               
General insurance pure protection        1.23 2,925  2,828  32%  68% 34% Product Performance/features
Decumulation, life and pensions              


What this means

Between 1 January and 30 June 2022, we received 2925 complaints. This represents complaints from just over 1% percent of our customer base. 2828 complaints have been closed with 34% being resolved in the customer's favour. The FCA requires Simplyhealth and other financial services organisations to resolve complaints within eight weeks. Simplyhealth closed 100% of complaints within the eight week timeframe.


We only offer general insurance products, which is why some of the boxes in the above table are blank.



Our complaints process

We may not always get it right, but we're determined to improve. You can refer to our complaint process below.