Firm name: Simplyhealth Access
Group: N/A
Other firms included in this report: N/A
Period covered in this report: 1st January 2023 to 30th June 2023
Brands/Trading names covered: Simplyhealth, Simplyhealth Access and Denplan
| Number of complaints opened per 1000 policies in force | Number of complaints opened | Number of complaints closed | Percentage closed within 3 days | Percentage closed after 3 days but within 8 weeks | Percentage upheld | Main cause of complaints opened | |
|---|---|---|---|---|---|---|---|
| Banking | |||||||
| Home finance | |||||||
| General insurance pure protection | 1.28 | 3,121 | 3,544 | 28% | 71% | 34% | Product performance/features |
| Decumulation, life and pensions | |||||||
| Investments |
Between 1 January and 30 June 2023, we received 3121 complaints. This represents complaints from just under 2% percent of our customer base. 3544 complaints have been closed with 34% being resolved in the customer's favour. The FCA requires Simplyhealth and other financial services organisations to resolve complaints within eight weeks. Simplyhealth closed 99% of complaints within the eight-week timeframe.