Simplyhealth Complaints Publication Report

 

Firm name: Simplyhealth Access
Group: N/A
Other firms included in this report: N/A.
Period covered in this report: 1 July - 31 December 2020
Brands/Trading names covered: Simplyhealth, Simplyhealth Professionals and Denplan

 

 

What this means

Between 1 July and 31 December 2020, we received 1086 complaints. This represents complaints from less than half a percent of our customer base. 1123 complaints have been closed with 49% being resolved in the customer's favour. The FCA requires Simplyhealth and other financial services organisations to resolve complaints within eight weeks. Simplyhealth closed 99.5% of complaints within the eight week timeframe.

 

We only offer general insurance products, which is why some of the boxes in the above table are blank.

 

 

Our complaints process

We may not always get it right, but we're determined to improve. You can refer to our complaint process below.

Find out more