Firm name: Simplyhealth Access
Other firms included in this report: N/A.
Period covered in this report: 1 January - 30 June 2019
Brands/Trading names covered: Simplyhealth, Simplyhealth Professionals and Denplan
What this means
Between 1 Jan and 30 June 2019, we received 2496 complaints. This represents complaints from one percent of our customer base. 2518 complaints have been closed with 32% being resolved in the customer's favour. The FCA requires Simplyhealth and other financial services organisations to resolve complaints within eight weeks. Simplyhealth closed 99% of complaints within the eight week timeframe.
We only offer general insurance products, which is why some of the boxes in the above table are blank.
We may not always get it right, but we're determined to improve. You can refer to our complaint process for cash plans and dental plans below.
We exist to make it as easy as possible for people to access the healthcare treatments they need. This has been our purpose since 1872, and it still drives us today. We aim to serve as many people as possible in the UK – for the long term. We do this via health insurance services, lobbying, and helping our communities thrive.