Firm name: Simplyhealth Access
Group: N/A
Other firms included in this report: N/A
Period covered in this report: 1 January to 30 June 2022
Brands/Trading names covered: Simplyhealth, Simplyhealth Access and Denplan
| Number of complaints opened per 1000 policies in force | Number of complaints opened | Number of complaints closed | Percentage closed within 3 days | Percentage closed after 3 days but within 8 weeks | Percentage upheld | Main cause of complaints opened | |
|---|---|---|---|---|---|---|---|
| Banking | |||||||
| Home finance | |||||||
| General insurance pure protection | 1.23 | 2,925 | 2,828 | 32% | 68% | 34% | Product Performance/features |
| Decumulation, life and pensions | |||||||
| Investments |
Between 1 January and 30 June 2022, we received 2925 complaints. This represents complaints from just over 1% percent of our customer base. 2828 complaints have been closed with 34% being resolved in the customer's favour. The FCA requires Simplyhealth and other financial services organisations to resolve complaints within eight weeks. Simplyhealth closed 100% of complaints within the eight week timeframe.
We only offer general insurance products, which is why some of the boxes in the above table are blank.