Firm name: Simplyhealth Access
Other firms included in this report: N/A
Period covered in this report: 1 January to 30 June 2022
Brands/Trading names covered: Simplyhealth, Simplyhealth Access and Denplan
|Number of complaints opened per 1000 policies in force||Number of complaints opened||Number of complaints closed||Percentage closed within 3 days||Percentage closed after 3 days but within 8 weeks||Percentage upheld||Main cause of complaints opened|
|General insurance pure protection||1.23||2,925||2,828||32%||68%||34%||Product Performance/features|
|Decumulation, life and pensions|
Between 1 January and 30 June 2022, we received 2925 complaints. This represents complaints from just over 1% percent of our customer base. 2828 complaints have been closed with 34% being resolved in the customer's favour. The FCA requires Simplyhealth and other financial services organisations to resolve complaints within eight weeks. Simplyhealth closed 100% of complaints within the eight week timeframe.
We only offer general insurance products, which is why some of the boxes in the above table are blank.