Simplyhealth Complaints Publication Report


Firm name: Simplyhealth Access
Group: N/A
Other firms included in this report: N/A
Period covered in this report: 1 July to 31 December 2021
Brands/Trading names covered: Simplyhealth, Simplyhealth Access and Denplan


   Number of complaints opened per 1000 policies in force Number of complaints opened Number of complaints closed Percentage closed within 3 days Percentage closed after 3 days but within 8 weeks Percentage upheld Main cause of complaints opened
Home finance               
General insurance pure protection        0.88 2,231  1,940  26%  74% 34% Product Performance/features
Decumulation, life and pensions              


What this means

Between 1 July and 31 December 2021, we received 2231 complaints. This represents complaints from less than 1% percent of our customer base. 1940 complaints have been closed with 34% being resolved in the customer's favour. The FCA requires Simplyhealth and other financial services organisations to resolve complaints within eight weeks. Simplyhealth closed 100% of complaints within the eight week timeframe.


We only offer general insurance products, which is why some of the boxes in the above table are blank.



Our complaints process

We may not always get it right, but we're determined to improve. You can refer to our complaint process below.