Firm name: Simplyhealth Access
Other firms included in this report: N/A.
Period covered in this report: 1 July - 31 December 2018
Brands/Trading names covered: Simplyhealth, Simplyhealth Professionals and Denplan
What this means
Between 1 July and 31 December 2018, we received 2181 complaints. This represents complaints from less than one percent of our customer base. 2165 complaints have been closed (this figure includes a number of complaints that were outstanding at the beginning of July) with 30% being resolved in the customer's favour. The FCA requires Simplyhealth and other financial services organisations to resolve complaints within eight weeks. Simplyhealth closed 99% of complaints within the eight week timeframe.
We only offer general insurance products, which is why some of the boxes in the above table are blank.
Our complaints process
We may not always get it right, but we're determined to improve. You can refer to our complaint process for cash plans and dental plans here.