Firm name: Simplyhealth Access
Other firms included in this report: N/A
Period covered in this report: 1st July 2023 to 31st December 2023
Brands/Trading names covered: Simplyhealth, Simplyhealth Access and Denplan
| Number of complaints opened per 1000 policies in force | Number of complaints opened | Number of complaints closed | Percentage closed within 3 days | Percentage closed after 3 days but within 8 weeks | Percentage upheld | Main cause of complaints opened | |
|---|---|---|---|---|---|---|---|
| Banking | |||||||
| Home finance | |||||||
| General insurance pure protection | 0.97 | 2,307 | 2,341 | 35% | 64% | 30% | Product performance/features |
| Decumulation, life and pensions | |||||||
| Investments |
Between 1 July and 31 December 2023, we received 2307 complaints. This represents complaints from just under 1% percent of our customer base. 2341 complaints have been closed with 30% being resolved in the customer's favour. The FCA requires Simplyhealth and other financial services organisations to resolve complaints within eight weeks. Simplyhealth closed 99% of complaints within the eight-week timeframe.