Simplyhealth Complaints Publication Report
Firm name: Simplyhealth Access
Group: N/A
Other firms included in this report: N/A
Period covered in this report: 1 July to 31 December 2021
Brands/Trading names covered: Simplyhealth, Simplyhealth Access and Denplan
| Number of complaints opened per 1000 policies in force | Number of complaints opened | Number of complaints closed | Percentage closed within 3 days | Percentage closed after 3 days but within 8 weeks | Percentage upheld | Main cause of complaints opened | |
|---|---|---|---|---|---|---|---|
| Banking | |||||||
| Home finance | |||||||
| General insurance pure protection | 0.88 | 2,231 | 1,940 | 26% | 74% | 34% | Product Performance/features |
| Decumulation, life and pensions | |||||||
| Investments |
What this means
Between 1 July and 31 December 2021, we received 2231 complaints. This represents complaints from less than 1% percent of our customer base. 1940 complaints have been closed with 34% being resolved in the customer's favour. The FCA requires Simplyhealth and other financial services organisations to resolve complaints within eight weeks. Simplyhealth closed 100% of complaints within the eight week timeframe.
We only offer general insurance products, which is why some of the boxes in the above table are blank.