Purpose-led sustainability
Because our health and happiness rely on the health of our planet and communities
We want everyone to take control of their health in a sustainable way.
At Simplyhealth, we have been walking this path to do good in the world for decades.
It may not have been called ESG (‘Environmental, Social and Governance’) back in 1872 when we were created, but our intent throughout this time has remained the same. To us, ESG and sustainability is about more than just being ‘green’, it’s about using business as a force for good in the world, always driven by our purpose.
Celebrating our B Corp certification
In 2022 we were certified as the UK’s first B Corp Health Insurer and became proud members of the UK B Corp community and global movement.
In 2025 we were proud to announce we recertified as a B Corp business, with an improved score of 108.4.
We're building a sustainable business that helps our customers, communities and colleagues to thrive.
No organisation is perfect, and we certainly don’t claim to be. Instead, we’re constantly looking inside our organisation to ensure that every working day, every decision we make, and every action – big or small – not only helps improve the health of our customers, communities and colleagues, but also the health of everyone and everything we hold dear.
Our stakeholders – our responsibility
We’re constantly looking outwards too, beyond our organisation, to the world around us. We do this because we believe we have a duty and responsibility to our:
Customers
To improve health outcomes for our customers
To help customers to manage and find solutions to the (healthcare) challenges they face
Why? Because we believe that a preventative approach to healthcare is better than cure. We’re creating quick and easy ways for millions of people to live healthier lives.
Communities
To improve health outcomes for our communities
To help those locally, nationally and globally, who need our support and stewardship
Why? Because our future health as humans relies on the health of our communities, businesses and our planet. We’re all citizens of a global community, so we’re here for everyone.
Colleagues
To improve health outcomes for our colleagues and help them live their best lives
To help colleagues cope and adapt to our changing environments, to better meet our customers’ needs
Why? Because the health and happiness of our workforce is important to us. When our colleagues feel great, they pass it on.
Our stakeholders are important to us – they are the reason we exist. We regularly reflect on the issues that are important to them. Engagement with our stakeholders helps us to understand our impact across our value chain and helps us to innovate, developing new propositions and products for the future.
Our sustainability strategy
A dedicated Environmental Social Governance (ESG) team to embed sustainability and B Corp into our everyday.
Round-the-clock virtual health services at our customers' fingertips.
Helping our customers, colleagues and communities during the cost of living crisis.
Through our Simplyhealth Ventures business, we're investing millions in exciting start-ups to improve health outcomes.
A minimum of £1 million of our profits donated to health-related charities and community causes every year.
Independently appraised and certified as a CO2 Assessed Organisation, CO2e Reducing Company, Carbon Neutral and a Carbon Neutral Plus Organisation (based on 2021, 2022, 2023, 2024 and 2025 GHG emissions).
As part of our sustainability strategy we:
Support the UN’s 2030 Sustainable Development Goals (SDGs)
Are active members of the UK B Corp Community
Are active members of the Business in the Community (BitC) network
Undertake training and gather best practice from the University of Cambridge Institute for Sustainable Leadership (CISL)
Are independently assessed as a Carbon Neutral Plus business by Carbon Footprint Ltd
Support the Taskforce for Climate-related Disclosures (see Appendix 1 on pages 60 - 81 of our 2025 Sustainability Report)
Have an active policy and influencing programme where we play a bigger role in society.
Pledge to support those who have served in the armed forces and their families
Are committed to paying colleagues above the London Living Wage
2025 sustainability highlights in numbers
Social impact
Supported 2.4m customers and over 9,500 businesses
£1.17m donated to community and health related charities.
Supported 33 different health and community related charities.
Collectively fundraised £84,871 via our colleagues, corporate and dental practices matched funding.
Donated 3,714 hours to volunteering during work hours.
Environmental impact
Reduced our Scope 1 & 2 GHG direct (market-based) emissions by 89.8%*
Reduced our Scope 3 GHG indirect emissions by 19.4%*
Reduced our operational waste by 85.4%* and sending no operational waste to landfill.
Maintained our commitment to manage our fleet emissions, ensuring 100% of company cars (Sales team) are hybrid or Electric Vehicles (‘EV’)**
Increasing the number of EV within our company fleet, from 7.3% (2024) to 15.9%.
*When compared to Simplyhealth’s 2019 baseline data (market-based). Scope 3 totals currently exclude investments emissions. All calculations and
certifications are assessed by Carbon Footprint Ltd following the GHG Protocol and using the 2025 emission conversion factors published by DEFRA
& DESNZ.
** Excludes one diesel Event’s team van and hire cars.
Our sustainability timeline
Take a look at our progress over the past seven years and some of our more recent steps towards greater sustainability.
Want to find out more?
To learn more about Simplyhealth’s approach to sustainability and progress so far, please take a read of our 2024 Annual Report. You can follow us on our social channels for all the latest updates, stories and news.