Accessibility
Simplyhealth is committed to making information about us accessible to you, whatever your needs.
At Simplyhealth, we pride ourselves on our accessibility standards, including our communication methods and how we present information on our website for all users. We continue to improve the experience we provide through regular checks and following recognised guidelines.
The following paragraphs explain the accessibility measures we have in place, and support in navigating our website.
How we design our website
The Web Content Accessibility Guidelines (WCAG) defines requirements for designers and developers to improve accessibility for people with disabilities. We aim to conform to WCAG 2.1 level A accessibility.
You can view the full guidelines here.
Supported technology
Our website and digital channels are currently supported for the following technology:
Operating systems
Windows
Mac OS
Mobile operating systems:
iOS
Android
Browsers
Microsoft Edge
Google Chrome
Mozilla Firefox
Safari
In Google Chrome
On your computer, open Chrome
At the top right, click More and then Settings
Click Appearance
Make the changes that you want
Change everything: Next to 'Page zoom', click the down arrow. Then select the zoom option that you want
Change font size: Next to 'Font size', click the down arrow. Then select the font size that you want. You can also change more font options by clicking Customise fonts
In Mozilla Firefox
On your computer, open Firefox
Click the menu button and select Settings
In the General panel, go down to Language and Appearance
Under Fonts, use the drop-down menus to select the font and font size of your choice
Close the about > preferences page. Any changes you've made will automatically be saved
Helping you navigate our website
Downloads
Some documents on our website are PDF files to allow you to download and keep them. This includes the table of cover, terms and conditions, and other key documents. You will need Adobe Acrobat Reader installed on your computer to open these, which can be downloaded from Adobe for free.
Screen readers and non-mouse users
You can navigate our website by using your standard keyboard shortcuts.
Braille, large print and audio material
We can provide product literature in Braille, large print, or audio. All you need to do is email your name, address, the product you're interested in and the required format to
[email protected]
You can also call us on 0370 908 3481 We are open Monday to Friday, from 8am to 6pm.
To increase the text size:
In Microsoft Edge
On your computer, open Microsoft Edge
Select Settings and more, then Settings, then Appearance
Under Fonts, choose a font size
In Safari
Open Safari
Go to the View menu and hold down the Option key while you select Make Text Bigger or Make Text Smaller
Or press Option-Command-Plus sign (+)
Official browser guides
For support on customising your browser experience, please see the following official guides:
Get in touch
We always welcome feedback on our digital experiences.
Please let us know if you encounter accessibility issues when using our website or digital channels.
Or you can call us on 0370 908 3481.
Monday to Friday: 9am to 6pm
Email us at [email protected] for any other queries.