Who we are

Accessibility

Simplyhealth is committed to making information about us accessible to you, whatever your needs.

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At Simplyhealth, we pride ourselves on our accessibility standards, including our communication methods and how we present information on our website for all users. We continue to improve the experience we provide through regular checks and following recognised guidelines.

The following paragraphs explain the accessibility measures we have in place, and support in navigating our website.

How we design our website

The Web Content Accessibility Guidelines (WCAG) defines requirements for designers and developers to improve accessibility for people with disabilities. We aim to conform to WCAG 2.1 level A accessibility.

You can view the full guidelines here.

Visually impaired woman working at laptop

Supported technology

Our website and digital channels are currently supported for the following technology:

Operating systems

  • Windows

  • Mac OS

Mobile operating systems:

  • iOS 

  • Android

Browsers

  • Microsoft Edge

  • Google Chrome

  • Mozilla Firefox

  • Safari

In Google Chrome

  • On your computer, open Chrome

  • At the top right, click More and then Settings

  • Click Appearance

  • Make the changes that you want

  • Change everything: Next to 'Page zoom', click the down arrow. Then select the zoom option that you want

  • Change font size: Next to 'Font size', click the down arrow. Then select the font size that you want. You can also change more font options by clicking Customise fonts

In Mozilla Firefox

  • On your computer, open Firefox

  • Click the menu button and select Settings

  • In the General panel, go down to Language and Appearance

  • Under Fonts, use the drop-down menus to select the font and font size of your choice

  • Close the about > preferences page. Any changes you've made will automatically be saved

Helping you navigate our website

Downloads

Some documents on our website are PDF files to allow you to download and keep them. This includes the table of cover, terms and conditions, and other key documents. You will need Adobe Acrobat Reader installed on your computer to open these, which can be downloaded from Adobe for free.

Screen readers and non-mouse users

You can navigate our website by using your standard keyboard shortcuts. 

Braille, large print and audio material

We can provide product literature in Braille, large print, or audio. All you need to do is email your name, address, the product you're interested in and the required format to 
[email protected]


You can also call us on 0370 908 3481 We are open Monday to Friday, from 8am to 6pm.

To increase the text size:

In Microsoft Edge

  • On your computer, open Microsoft Edge 

  • Select Settings and more, then Settings, then Appearance

  • Under Fonts, choose a font size

In Safari

  • Open Safari

  • Go to the View menu and hold down the Option key while you select Make Text Bigger or Make Text Smaller

  • Or press Option-Command-Plus sign (+)

Official browser guides


For support on customising your browser experience, please see the following official guides:


Get in touch


We always welcome feedback on our digital experiences.
Please let us know if you encounter accessibility issues when using our website or digital channels.


Or you can call us on 0370 908 3481.


Monday to Friday: 9am to 6pm


Email us at [email protected] for any other queries.