SimplyPlan app FAQs

Who should I contact if I have a query with the app?

For any queries relating to your Simplyhealth plan or the app, please visit www.simplyhealth.co.uk/contact-us for details.
 

Can I add my children to my Simplyhealth Plan via this app?

Not at this time. Please contact us directly on 0370 908 3481 Monday to Friday: 9am - 5pm where one of our friendly customer service advisors can make additions for you.

How do I add my family members to the app?

We’re sorry, currently only the plan policy holder can use the SimplyPlan app.

What do I need to make a Claim?

To make a claim on the app, you'll need to upload an image/photo of your receipt. Please note, we do not accept credit or debit card receipts.

Your receipt must state:

• The patient's full name
• Name of Practitioner and contact details of the practice
• The amount paid for the treatment
• Details of the treatment carried out
• Date of treatment

If you're claiming for a hospital stay, we'll need a photo/image of the discharge summary from the hospital. If you're claiming for a new child payment then please provide a copy of the birth certificate. Please make sure that your photo/image is good quality and shows all of the information listed above, or there may be a delay in processing your claim.

What file format should I send my receipt in?

Acceptable file formats are JPEG, JPG and PNG, the size of these files cannot exceed 20MB. The easiest way to upload an image is to use your camera and take a photo when prompted whilst claiming within the app.

When will I receive the money back from my claim?

Once received, we aim to process claims as quickly as possible. However, if information is missing from the claim form or receipt, this can take longer to process. And we may ask you for additional info. Paid claims can take an additional three to five working days to arrive in your account. This depends entirely on your bank, and is beyond our control.

When does my claiming year start?

Your entitlements begin on your policy start date. Then reset again on your renewal date. Your summary of cover will confirm the dates for your policy year. Your summary of cover was sent to you by email and/or post at the beginning of your policy. If you have a plan through your employer, your benefits will reset on the group renewal date. This date can be found in your summary of cover.

What am I covered for?

To find out what you’re covered for please go to view policy and benefits on the app homescreen.

How do I find how much entitlement I have left?

You can see your remaining entitlement on the entitlement screens next to the benefit icons within the app.

Where can I download the SimplyPlan app from?

You can download SimplyPlan from the App Store (for Apple) and Google Play (for Android). Simply search ‘SimplyPlan’. 

I already have the SimplyConsult app, is the SimplyPlan app different?

Yes. The SimplyPlan app is specifically designed to help you manage your cash plan policy and claim the cost of your treatments online. 

Why do you have three separate apps?

Simplyhealth have three apps, with one combined purpose, to make looking after your health and wellbeing easy. Each app provides a different benefit depending on your specific healthcare needs.

• The SimplyPlan app lets plan holders claim for treatments with ease. It enables users to access claims, entitlements and more Simplyhealth services at a touch of a button.
• The SimplyConsult app provides plan holders with access to 24/7 online GP appointments, video physiotherapy triage and telephone counselling.
• The SimplyMe app is free to all and helps users manage their health and wellbeing through 5 categories; mind, heart, sleep, weight and activity, it turns your health tracking data and mood check-ins into personal, actionable and evidence based insights and guidance to help you feel at your best every day. 

Does the app access my phone data?

We use mobile analytics software to allow us to better understand the functionality of the SimplyPlan mobile application on your mobile device. This software may record information such as how often you use the application, the events that occur within the application, aggregated usage, performance data, and where the application was downloaded from. When you use the SimplyPlan mobile application we may also collect your city location, device model and version, device identifier (or “UDID”), OS version, and your SimplyPlan credentials and Member Account information.

What personal information does the SimplyPlan app store?

Your personal data is only visible when the app is in use and is not stored on the SimplyPlan app itself.

How will my personal data be used?

We will only use your personal data in accordance with our privacy policy and when the law allows us to. Simplyhealth respects your privacy and is committed to protecting your personal data. Please refer to our privacy policy for further detail. https://www.simplyhealth.co.uk/about-us/privacy
 

I can’t upload my photo

In order to upload pictures on the app you need to allow the app access to your smartphone camera. You can do this through your smartphones settings. If you have already allowed access and are still experiencing problems taking a photo on the app, please contact us via the support button in the app or via our website www.simplyhealth.co.uk/contact-us
 

Why is the claim I just made on SimplyPlan not visible on my online account or vice versa?

Submitted claims will appear on your online account (and the SimplyPlan app) once they are processed, which can take up to 3 working days.