My online account
Using your online account
What is my online account and what do I use it for?
Your online account is the central hub of your Simplyhealth plan. From here, you can:
- Make a claim
- View previous claims
- Check remaining entitlements
- Change personal details
- Manage your policy
How do I know my data is secure?
We'd like to assure you that our data protection and cyber security teams work closely together to ensure the integrity and confidentiality of all personal data processed is maintained, including information shared via our website and portals.
Registering and signing in
How do I register for an online account?
An online account is key to getting the most out of your plan, and it only takes a couple of simple steps to get set up.
Step 1
Start by going to ‘My Account’ at the top of this page and clicking the ‘Register’ link. Or you can visit the registration page directly. If you have our SimplyPlan app, open it and then click ‘Register’ from the sign-in screen.
Confirm your personal details and an active personal email address. Follow the steps to create your password before clicking 'Register'.
Step 2
Wait for an email called ‘You’ve got mail’ and click the link to verify your email address. Remember to check your spam or junk folders if the email hasn’t arrived after a couple of minutes. The link expires in 24 hours.
Something to watch out for
If you’re in a hurry and you’ve tried to sign in without clicking the link in your email, you’ll get stuck. Don’t worry; you’ll be prompted to click ‘resend email’ and we’ll email you a new link to help you complete your registration.
Last step
When you’ve verified your email address, you’ll see a page saying ‘Confirm Registration’ with a sign-in button underneath. Click 'Sign in' and use your email address and the password you’ve just created. A handy hint is to click the ‘eye’ icon to make sure you’ve typed in your password correctly, but make sure no one else can see your screen.
Follow the instructions on the screen to confirm your personal details and complete your registration.
All done, you’re online and ready to go!
IMPORTANT: Always make sure you use lowercase for your email address. To double-check check you haven’t got any uppercase letters, avoid copying and pasting your email address into this field or letting your device auto-populate with a saved version.
How do I sign in to my online account?
To sign in to your account, click 'My Account' at the top of our website. Or you can visit 'My Account' directly.
Enter the email address you used to register your plan and your password.
Alternatively, download or open the SimplyPlan app and click ‘Sign In’, then use your normal Simplyhelath details.
When entering your details, remember you can check what you’ve typed for your password by clicking the ‘eye’ icon. This is a handy way to avoid a typo but make sure no one else can see the screen, so your password stays private.
If you've tried to sign in before the registration process has been completed, you'll be taken to a page called 'Your details' where you'll be prompted to finish any missing steps. Add your personal details as requested and click confirm. You should now be ready to sign in.
If you’ve forgotten your password, click ‘Forgot your password?’ and follow the instructions on the screen.
IMPORTANT: Always make sure you use lowercase for your email address. To double-check, make sure you haven’t got any uppercase letters, avoid copying and pasting your email address into this field or letting your device auto-populate with a saved version.
Always use the email address you registered your plan with initially. You may have updated your email address with us after your online account was set up, but this might only have updated the address we use to contact you. It’s always worth trying a different email address you may have used to register, and remember; you don’t need to have access to this email if you know your password.
Once you’ve signed in, you can update your email address.
How do I reset my password?
Forgotten your password? Don’t worry; it doesn’t take long to reset it. You can do it on the website or through the SimplyPlan app.
Online account
Click My account and select the 'forgot your password' link. Or, you can visit the 'Forgot password' section of your online account directly. Enter your email address, then hit 'Request password reset'.
SimplyPlan app
Open the SimplyPlan app, tap ‘Sign in’, then 'Forgot Password'. Enter your email address and hit 'Send Reset Link'.
Once you've requested the password reset, wait for an email called ‘Simplyhealth Forgotten Password’. It may take a few minutes to arrive, but once it does, open the email and click ‘password reset link is ready’. This link expires in one hour.
Follow the instructions to create and confirm your new password, then click 'Update my Password'. This will take you to a page saying 'Success! Your password has been updated '. From here you can click 'Sign in' and get back to what you need to do.
Something to watch out for... You won't be able to reset your password if you missed any steps in the registration process.
How do I update my sign-in details?
To update the email address you use to sign in to your online account, scroll down to the ‘Change my email section’. For future reference, you can find security settings in your online account by clicking the arrow next to your name and profile icon at the top right of the screen after you've signed in.
When you confirm your new email address, we’ll send you an email with the subject ‘Simplyhealth Change of email address’. This will be sent to the new email address you've just added. It contains a code that you need to copy into the box in your browser labelled ‘Confirm email verification code’. Enter the code and then click 'verify code'. If you don't enter the code and click this link, you'll need to continue to sign in with your old details to access your plan.
If entered correctly, you'll see an on-screen prompt saying "Success - Email Address has been verified." Now you’re ready to sign in with your new email address.
