We’ve aimed to answer all your claiming questions here. To speed things up, we've included direct links within the FAQs so you'll be taken to the correct information within your account when you click them.

Jump to the section you need:

Making a claim

How do I make a claim through the SimplyPlan app?

How do I make a claim through my online account?

What's the best way to add a picture of my receipt or supporting documents to my claim?

When can I make a claim?

How can I submit a claim for someone else named on my plan?

Claim status

Where can I check the status of a claim?

What does claim status mean?

How will you keep me updated about my claim?

Why has my claim been declined?

Can I view old claims?

Claim payment

When will my claim be paid?

How will my claim be paid?

Why is my claim payment less than I was expecting?

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Your online account

Covering what's included in your online account and how to register and sign in.

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Covering what you can claim for, what entitlements you have left, where to find your Table of Cover, etc.

Can't find your answer?

Our Help and Support hub is always evolving and we know we may have missed a few questions. If you can't find what you need, please reach out and get in touch with our team.