Coronavirus COVID-19 answers


The world has been turned upside down. It's a strange and unsettling time. Things are new and unfamiliar.


We've all got so many questions, and sometimes it's hard to know where to find the answers.


That's okay. We're always on hand. We've got some of the answers you need. Click below to find help as you navigate the new world we find ourselves in.

Clock icon representing health appointment booking

For Simplyhealth customers

Email and receipt icon representing online claiming

For Corporate clients

Pound note icon representing money back

For Denplan clients


Contact details for our members


Existing customers

If you’re an existing customer and have a question about your plan please contact us via either webchat or email in the first instance. 


All the emails and webchat you send are also being continually monitored and responded to. If you’re unable to use these digital channels, you will be able to leave us a voicemail, but we will be prioritising call backs to our most vulnerable customers. 


If you want to discuss options around your existing plan, our loyalty team would be very happy to have a conversation with you. Please email them at [email protected] - remember to include your full postcode and date of birth. Please also include your policy number if you know it.

Corporate clients

If you’re one of our corporate clients, please contact your dedicated account manager as normal. 


If you’re unsure who your account manager is, or don’t have their contact details to hand, please use the following email:


If you have a corporate health plan with us: 

[email protected]


If you have a corporate dental plan with us: 

[email protected]


If you are a business and would like to take out either a Health plan or Dental Plan for your employees please email:

[email protected]