We're still here for you. We're doing all we can to support you. Take a look.
Simplyhealth
Always on hand
Your health and wellbeing is our top priority.
Discover free support and advice from us here.
We're here to help you through coronavirus
Browse the links below to discover expert advice and guidance to help you stay healthy and well:
Inform
Get the right information at the right time
Body
Keep moving to stay healthy
Mind
Stay hopeful and positive to stay sane
Community
Interact and connect with your community
Can we be of further assistance?
We are committed to providing continued support to our customers during this difficult time, and have introduced a range of measures to provide particular assistance to any customers experiencing financial hardship.
We may be able to offer a payment holiday or freeze, reduction in premium or alternative products and other options may also be available.
Please complete this confidential form so that we can contact you to discuss your options:
Your health in your hands -
with the Simplyhealth Plan
Access to essential healthcare services has never been more important
We’ve adapted our Simplyhealth Plan to support you at this time
During this unprecedented time, get fast, virtual access to healthcare services with the Simplyhealth Plan – Level 1:
- Virtual GP appointments, available 24/7
- Telephone counselling services, available 24/7
- Wellbeing and lifestyle guidance, available 24/7
- Physiotherapy assessment and triage, through our app
- Claim back prescription costs, up to £20
- Cover for a range of virtual healthcare treatments, up to £50
Start your cover now
from £7.50/month
Our trusted partners
Diabetes UK
We're proud to be supporting Diabetes UK during this difficult time. Find out more about how our donations are supporting those at risk
Nuffield Health
Get the treatment you need from providers you trust
RFU
Trusted healthcare partner of the RFU
Health plans for you, your family, and your company
Health plans
Our health plans offer fast, easy and stress-free health cover for individuals, families and companies. Round-the-clock access to a GP, and support when you need it.
Dental plans
Healthier teeth, happier you. Dental cover for the day-to-day, and the unexpected, all in one plan. Get dental cover for you, your family or your employees.
Existing customers
Already a Simplyhealth member? Log in to make a claim, change your details, manage your employees and more.
A few words from our valued customers
Contact us
Existing customers
If you’re an existing customer and have a question about your plan please contact us via either webchat or email in the first instance.
All the emails and webchat you send are also being continually monitored and responded to. If you’re unable to use these digital channels, you will be able to leave us a voicemail, but we will be prioritising call backs to our most vulnerable customers.
If you want to discuss options around your existing plan, our customer options team would be very happy to have a conversation with you. Please email them at [email protected] - remember to include your full postcode and date of birth. Please also include your policy number if you know it.
Corporate clients
If you’re one of our corporate clients, please contact your dedicated account manager as normal.
If you’re unsure who your account manager is, or don’t have their contact details to hand, please use the following email:
If you have a corporate health plan with us:
If you have a corporate dental plan with us:
If you are a business and would like to take out either a Health Plan or Dental Plan for your employees please email:
New customers
If you don’t yet have a Simplyhealth plan, and would like to find out more about how our plans can help you manage your everyday health, please contact us by email.
Or call us on 0330 102 5356.
Intermediaries
If you’re one of our intermediaries, please contact your dedicated consultant as normal.
If you’re unsure who your consultant is, or don’t have their contact details to hand, please email us at [email protected]
We're experiencing high volumes of emails at this time and we are working through them as quickly as we can. We'll be in contact via phone or email very soon.
If you have emailed us in the last seven days but not heard back yet, please be sure to check your junk email box for any replies.
Thank you for your patience during this time.
Our opening hours
Live chat and email: 8am-8pm Monday to Friday, 9am-3pm Saturdays, closed Sundays
Phone: Customers can leave us a voicemail between 8am-8pm Monday to Friday and 9am-3pm Saturdays
Please note, due to recent events surrounding Coronavirus, we have changed the way we serve you due to health and safety precautions for our staff. This is a temporary measure.
If you need to speak to us straight away, the best way to contact us via LiveChat. Alternatively, you can contact us by email at [email protected] Please remember to include your full name, date of birth and full postal address.
In addition to this, for any customers who do not have the use of email or access to our live chat, you can leave a message by calling us and pressing 1. Please be aware that we will prioritise our vulnerable customers with this answerphone service, but aim to get back to you as quickly as possible.