Simply Dental Plan FAQ

We've answered our customers' most common questions about the Simply Dental Plan.

If you do not currently have a policy with us and your question isn't answered here, please contact us on 0800 197 6999.

If you're an existing customer please refer to your policy terms and conditions as your product may differ to the one shown on the website. If you still can't find what you're looking for, please call our customer services team on 0370 908 3476, we're always happy to help.


Joining online

Claims & claiming

Your benefits

Administering your policy / Miscellaneous


Joining online

How long does it take to join online?

Once you have read the policy information and chosen the level of cover which suits your needs, it will only take you a few minutes to enter:

  • name and date of birth of each person to be covered
  • address and contact telephone number
  • payment details

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What do I need to buy a Simplyhealth plan online?

You will need the bank sort code and account number of the bank which your direct debits will be taken from.

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Can I save my quote and come back to it later?

You can't save the quote for a later date, but you can email yourself the quote.

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What is a web application number?

Once completing your online application, you may be given a web application number which will start WEB followed by six numbers, whilst we process your application. This is not your policy number; we will send you this separately once your application has been accepted.

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Is it safe to buy online?

Yes, our websites are on secure servers and data is encrypted using Secure Socket Layer by Quovadis.

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When does my cover start?

Cover under the policy is monthly and starts from your registration date. You have a 14 day cooling off period after you join so if you are not entirely happy you can cancel the policy without paying your first monthly premium.

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Claims & claiming

What can I claim for?

Subject to annual limits you will receive up to 100% of your money back for check ups - which includes investigations and x-rays and up to 75% of your money back on scale and polish fees - as soon as your plan starts.

After three months you'll be able to claim back a proportion of your costs for dental treatment (including crowns, bridges, onlays and inlays, up to certain limits).  You'll also be covered for dental accidents, emergency visits to a dentist and hospital admissions.

Please note that pre-existing conditions or treatment identified in the qualifying period and cosmetic dentistry/procedures are not covered.  If you have not had a check up for 2 years prior to taking out your policy, treatment identified in the first check up will not be covered.

From three months a single payment of £5,000 is payable if you are diagnosed with primary mouth cancer. Secondary Mouth Cancer, or conditions where you have been diagnosed with any mouth cancer or are having investigations or waiting for the outcome of tests before or during the three month qualifying period is not covered.

For full details of what benefits are covered, view the benefits in more details page.

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What do I need to make a claim?

To make a claim on your Simply Dental Plan:

1. Send us a fully completed claim form, along with original supporting documentation (for example an original receipt or statement of account - we do not accept copies) that together should leave us in no doubt about the name of the patient, the details of the practitioner or establishment and the service or treatment that they have provided, the date of the service or treatment and the amount paid for that service or treatment 

2. For claims over £500 you must submit full clinical records provided by the dentist

3. If you've lost the last one we sent you but have registered for an online account, you can log in and request one with a single click. Alternatively, request a claim form here

For further details of how to claim, refer to the Terms and Conditions in section 5 of your Simply Dental Plan Policy Document - part 2, or check out the dental how to claim guide.

If you have any queries, call our customer services team on 0370 908 3476* - we're always happy to help.

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How are my claims paid?

To make life easier for you, Simplyhealth provides a service which pays your money directly into your bank account sending you confirmation in the post or by email.

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When will I receive money back from my claim?

We normally settle claims within a few days. Sometimes we may ask for further information which may delay payment of your claim.

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What if you have printed my details incorrectly on my claim form?

If any of your pre-printed details on the claim form are incorrect, please update them clearly in blue or black pen before sending the form back to us.

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Where can I get more information or additional help when making a claim?

If you have any queries, please call Simplyhealth Customer Services
on 0370 908 3476* who will be pleased to help you.

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Are pre-existing conditions covered?

Pre-existing conditions requiring treatment which was either known about by you; planned or recommended by your dentist before you took out your policy; or which was revealed in the first check-up you had after taking out the policy (if you had not had a check-up for two years prior to taking out your policy), will not be covered. You will not be be able to claim for Mouth Cancer Cover where you have been diagnosed with any mouth cancer or are having investigations or waiting for the outcome of tests before or during the three month qualifying period.

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Your benefits

When do my annual benefits start and end?

Your annual benefits commence from your policy start date and begin again on the same day every year. Maintenance benefits are available as soon as you take out your policy. Treatment, Accident, Emergency and Hospital Cover benefits are available once your policy has been in place for three months. There is also a three-month qualifying period for mouth cancer cover. Any unused annual benefits will not be carried over to the next claiming year. Please refer to your Simply Dental Plan Policy Documents for further details.

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Administering your policy / Miscellaneous

What is the duration of my cover?

The cover under your plan is monthly and runs from month to month until it is cancelled or otherwise comes to an end.

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Can I increase my cover level?

You can increase your cover level once a year, up to the age of 79, but you must stay at that level for a minimum of 12 months before being able to change it again.

Find out about different levels of cover.

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Can I reduce my cover level?

Provided you're covered by Level 2 or above, you can reduce your cover level at any time, as long as you've been at your current level for at least 12 months.

Find out about different levels of cover.

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Can I use my spouse's entitlement if he/she is not going to use it?

No. Entitlements are specific to each individual named on the policy.

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Can I add my partner or children to my plan?

You can add your resident partner to your plan for an additional premium (age limits apply). You can also add children, if you choose to pay the additional monthly premium. This will cover up to four of your children, or your partner's children, up to the age of 18. Simply call our customer services team on 0370 908 3476*.

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Does cover continue when I reach 79?

Yes, cover does not cease when you reach a certain age. You can keep your policy for as long as you wish, however, you cannot increase your cover after your 80th birthday. 

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What happens if I have more than one Simplyhealth plan?

If you or anyone included on your policy also has a Simply Cash Plan covering dental, you can claim on either or both policies up to your maximum entitlement, as long as you have individual receipts to support your claims and providing the total reimbursement does not exceed the value of the costs you have incurred.

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Who is the member?

The member is the policyholder.

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How do I make a complaint?

We aim to provide you with the very highest levels of customer service and care at all times. To maintain this service standard, we have a procedure you can use to raise any concern, complaint or recommendation you have by contacting Customer Services on 0370 908 3476* or writing to Simplyhealth Customer Services, at our registered office address of Hambleden House, Waterloo Court, Andover, Hampshire SP10 1LQ.

We will investigate any complaint and issue a final response. If you are not satisfied with our response, or we have not replied within eight weeks, you have the right to refer your complaint to:

Financial Ombudsman Service
Exchange Tower
London
E14 9SR

Telephone: 0800 023 4567

The Financial Ombudsman Service will only consider your complaint if you have given us the opportunity to resolve the matter first. Making a complaint to the Ombudsman will not affect any legal rights that you may have. We will send you full details of our complaints procedure if you ask us for them.

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How can I find a dentist?

Finding your closest dentist is easy with our dentist finder. Enter your postcode and the dentist finder displays details of up to five dentists, nearest first. We can't recommend dentists, but by giving you the details of those who have chosen to register with our dentist finder service you can contact them directly.

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Simply Dental Plan

Get a quote and join online in minutes

Get a quote for the Simply Cash Plan

Need help?

0370 908 3476*

Mon to Fri: 8am to 8pm
Sat: 9am to 5pm 

or email us.

*Calls to 03 numbers are no more expensive than calling numbers starting with 01 or 02 and are included in free call packages from landlines and mobiles 

Need a claim form?
Order a claim form today and we'll send it to you in the post, usually within five working days.
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