Simply Dental Plan FAQs

If you or anyone in your business has a question about the company paid Simply Dental Plan and can't find the answer in the plan's policy document (terms and conditions), check out some of the common questions below.

If there is a question that we haven't answered feel free to call us on 0300 100 1188 Mon - Fri 9am-5pm with your query, or contact us.

Administering your company policy

Miscellaneous

Common employee questions


Administering your company policy

Some employees have joined/left, what's the best way to let you know?

The easiest way to tell us about any changes to the number of employees on your plan is to email the starters or leavers to us at clientservicing@simplyhealth.co.uk

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When will I receive my payment request?

Around the 18th of each month.

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What can you do to promote the plan to my staff?

We've got posters and handouts we can send to you to remind employees about the Plan. If your employees would prefer a more in-depth understanding, one of our team will be happy to come in and do a 20 min presentation and answer any questions they may have.

Additionally, we can organise emails or direct mail to explain about the plan and to encourage staff to make the most of their benefits.

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Miscellaneous

What other products do you provide?

Our company paid products include the Simply Cash Plan, Simply Dental Plan and Private Medical Insurance. We also offer tailor made cash plans and private health administrative services for larger clients (500+ employees).

Employees with mobility problems may like to check out our Simplyhealth Store which provides a wide range of practical products designed to help them inside and outside work.

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Common employee questions

How do my employees make a claim?

We include a personalised claim form and priority pre-paid envelope in each employee's welcome pack. They complete this, enclose their treatment receipt and send it to us at Simplyhealth, PO Box 1932, Andover SP10 9DJ.

Payment up to their annual limit is made straight into their bank account usually within 5 working days.

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Where can my employees get claim forms?

Each time they claim, they'll be sent a new claim form along with their direct credit remittance statement.

If they need any more, the quickest way is to request one through the existing customers section of our website

Otherwise, contact our Customer Service Team on 0370 908 3476* and they'll send one by post.

*Some mobile networks charge for calls to 0800 numbers. Our 0370 number is free if you have mobile inclusive minutes available. If not it's still no more expensive than calling numbers starting 01 or 02

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Who do my employees contact with questions about their plan?

For details of their own plan; benefit levels; what they can claim; paying for further cover; or buying similar benefits for family members; employees should call our Customer Service team on 0370 908 3476* (Mon-Fri 8am-8pm; Sat 9am-5pm)

*Some mobile networks charge for calls to 0800 numbers. Our 0370 number is free if you have mobile inclusive minutes available. If not it's still no more expensive than calling numbers starting 01 or 02

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Joining Simplyhealth

If you would like to talk to us about your business' healthcare needs call us on

0300 100 1190 *

Mon to Fri: 8.30am to 5.00pm

Request a call back

Already a customer?

Visit our Business contact us page to find the right contact for your enquiry.

*03 calls cost no more than 01 and 02 calls and are included in free call packages from landlines and mobiles

What our clients say

"The Simplyhealth Cash Plan has been a great tool for us in terms of retention. In the last 2 years we've seen 75% less people leave the company. Employees really value the scheme and it is definitely a factor when people are making decisions about their future. It has also been really beneficial in terms of recruitment, as it helps to give us an edge over our competitors and shows prospective employees that we care about their wellbeing and their health and safety.
Lesley Wood, HR, NSG Environmental Ltd.