Understanding and meeting our colleagues’ needs
Communication has been key. We’ve been taking the time to listen closely to our colleagues and their feedback, through regular pulse surveys, new starter virtual lunches, an in depth working from home survey and a discussion feed on all internal “news” articles. We quickly adopted a rhythm of regular updates from our Senior Leadership team, alongside virtual colleague briefings. Our updates are available on a new coronavirus-related area of our intranet, providing a central hub for all colleague, customer and community news – judging by the hit rate this is something which has been hugely valued.
As part of our regular colleague communications, we also launched a new email campaign aptly titled, “Wellbeing Weekly”! It provides information, support and tools for colleagues around our four pillars of wellbeing; mental, physical, social and financial wellbeing. Every week around 750 colleagues enjoy the read and contribute topics to help each other. We’ve tried to tailor the content around what our people are telling us they need and value, so we provide practical tips and in depth reads.
So far we’ve covered challenging topics like coping with loss, looking after children while working from home, nutrition, and tips on how to look after yourself whilst adjusting to a new way of working. We’ve also enjoyed more light hearted content, such as ideas for Harry Potter inspired virtual meetings backgrounds! It’s been important to us that we emotionally support colleagues, but find moments to have fun too.