"Hello, how can we help you?"

Our friendly Customer Service team has prepared answers to the questions we get asked the most about our Health Plan benefits.

Got a question about one of your benefits? Wondering if something’s covered?

Simply choose the benefit you have a question about below and see if we have a quick answer to your query.

- Customer Service team

Chiropody

What can I use my chiropody / podiatry benefit for?

What qualification must my chiropodist or podiatrist have so I can claim back my treatment?

Can I claim for treatment provided by a qualified foot health professional?

Optical

What can I use my optical benefit for?

Can I claim for laser eye surgery?

Can I claim for cataract surgery?

I have a contact lens payment plan with my optician. How can I claim back the monthly payments?

Can I claim for frames that I’ve bought online or from a high street retailer?

Can I claim for my sunglasses?

Can I claim for prescription swimming goggles?

Dental

What can I use my dental benefit for?

Can I claim for orthodontic treatment?

Can I claim for a tooth extraction in hospital?

I have a monthly payment plan with my dental practice. Can I claim back the cost of these payments?

Can I provide a treatment plan as supporting evidence for my dental claim?

Can I claim for a toothbrush if I buy it from my dental practice?

Diagnostic consultation scans

What can I use my diagnostic consultations benefit for?

What can I use my diagnostic scans benefit for?

What qualifications must my consultant have?

What paperwork do I need to submit with my consultation claim?

Can I claim for an ADHD assessment?

Can I claim for a consultation about fertility treatment?

Can my GP refer me for a scan?

Can I claim for a video consultation?

Am I covered for a MRI scan?

Am I covered for a PET scan?

Am I covered for a CT scan?

Hospital

What can I use my hospital benefit for?

Are home admissions or home visits covered?

How do I claim for chemotherapy, radiotherapy and other cancer treatment?

What paperwork do I need to submit with my hospital claim?

I was admitted to hospital and discharged the next day, how much can I claim?

I spent all day in the hospital for an outpatient appointment, can I claim this back?

Dental accident

What can I use my dental accident benefit for?

How does my 3 month qualifying period work?

Can I use my dental accident benefit if I’ve broken a tooth or denture while eating or drinking?

What information do I need to provide when I make a claim under the dental accident benefit?

Health assessment

What can I use my health assessment benefit for?

Where can I book a health assessment?

Can I claim for a home health assessment kit? 

I’m having a blood test, can I claim for this under my health assessment benefit?

Am I covered for a health assessment with BlueCrest?

I’m starting a new job and need to complete a work health assessment, am I covered under the health assessment benefit?

Prescriptions

What can I use my prescription benefit for?

What information do I need to submit for my prescription claim?

Are NHS prescription prepayment certificates covered under the prescription benefit?

New child payment

How does the new child benefit work?

What paperwork do I need to provide to make a claim under the new child payment benefit?

I have more than one plan with Simplyhealth, can I make a new child payment claim under both of them?

How can I claim for twins under the new child benefit? 

Chiropractic

What can I use the chiropractic benefit for?

What qualification does my chiropractor need to have?

Can I claim for sports massage under my chiropractic benefit?

Physiotherapy

What can I use the physiotherapy benefit for?

What qualification does my physiotherapist need to have?

Can I claim for sports massage under my physiotherapy benefit?

Osteopathy

What can I use the osteopathy benefit for?

What qualification does my osteopath need to have?

Acupuncture

What can I use the acupuncture benefit for?

What qualification does my acupuncturist need to have?

Your account

 

Check your table of cover

We can't list all of our benefits on this page, so please check your table of cover for more details. Depending on the level of plan you have, you may or may not have the benefits that are talked about above.

To check if you can claim for a treatment or service, take a look at your Table of cover in your online account, or under the 'My documents' section in the Simplyplan app. 

 

Check your allowance

If you need to check your benefits and remaining allowance, you can do this under the 'Policy' section in the SimplyPlan app or on the 'My policies' page in your online account.

 

Register for an account

If you don't have an online account, you can register on our website or through the SimplyPlan app. Once signed up, you'll be able to access your account using both the app and the website.

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Can't find your answer?

Our Help and Support hub is always evolving and we know we may have missed a few questions. If you can't find what you need, please reach out and get in touch with our team.