How to download and use SimplyPlan

Managing your plan on the go

SimplyPlan is an app that makes managing your plan and claiming quick and straightforward for mobile and tablet users. It uses the same sign-in details as your online account, and once downloaded, you can claim as soon as you’ve had your treatment, take photos of your receipt within the app, and track claims history and entitlements on the go.

Smart phone with SimplyPlan app on screen

How to download our SimplyPlan app

If you're on a mobile device

If you're reading this on your mobile or tablet, and want to download SimplyPlan onto that device, click the relevant app store button below. You'll be taken to the app listing, and you can click download from there.

Woman using SimplyPlan app on her mobile

If you're on a laptop or computer

If you’re reading this on your laptop or computer, have your phone or tablet ready next to you and follow these instructions:

  1. Unlock your device and open the app store
  2. In the search bar of your app store, type SimplyPlan and press search
  3. Click on the app titled SimplyPlan by Simplyhealth, our logo is the icon
  4. You’ll be taken to the information page, and from there, press install or download
  5. The app will be installed on your phone. Once installed, go to your home screen and find the icon. Tap it to open your app

Finding your way around the SimplyPlan app

Watch the video to discover SimplyPlan and learn how to use the app, as well as a walk-through of the claiming process.

Please note: The first part of the video goes through the registration process which you may have already completed online. If this is the case, your sign-in details are the same for the app as they are for the website.

A step-by-step guide to SimplyPlan app

Making a claim through SimplyPlan

Ready to claim using SimplyPlan? It's a very similar process to making a claim online through the website, and we've got instructions to help:

  1. Open SimplyPlan on your device and sign in using your details.

  2. Select Make a claim in the list of options available on the home screen.

  3. Read the declaration and, if happy, tap Agree and continue.

  4. You’ll be shown what you’ll need to make a claim. Once you have everything, tap continue.

  5. Now it’s time to upload your receipt or supporting documents. If you have a physical copy, you can choose the Take A Photo option, ensuring you capture the whole page without any blur. If you already have an image of the receipt on your phone, choose Upload Image.

    If you have a digital copy of your receipt e.g. a PDF sent via email, select the Upload File option and find it on your device. Once you select it, the file will be uploaded, and you’ll be taken to the next step.

  6. The next step is where you add your treatment details. Select the:

    - Treatment date
    - Which policy the claim is being made on
    - Who the claimant is
    - The treatment type
    - The treatment price
    - And in some cases, your practitioner.

  7. Once you’ve filled in all the details correctly, you can click Submit Claim, and you’re done.

  8. Your claim will be processed, this can take up to 5 working days. You can always view your claims history and see the progress of any recently submitted claims by clicking on Claims at the bottom of your screen.

More online support

Man smiling using laptop on sofa

How to register and sign in to your online account

Man making a claim online using laptop

How to make a claim online

Help is available

If you have any questions about using your online account or the SimplyPlan app, get in touch with our team on 0300 100 1024