Organisations that offer financial help and advice

You can contact these organisations for free, confidential and impartial money guidance and debt advice.

Money Advice Service

Free, easy-to-use money tools, information and advice. You can call 0800 138 7777 to speak to a money expert or WhatsApp them on 07701 342744.

Citizens Advice

Advice and information on debt and other topics. You can call their national phoneline on 0800 144 8848 or chat to them on their website.


Member centres offer debt advice, including specialist advice for minority communities and people with disabilities.

Christians Against Poverty

Free debt advice for people of any faith or none. To check if they cover your postcode call 0800 328 0006.

National Debtline

If you live in England, Wales or Scotland, phone 0808 808 4000 or visit its website for debt advice and information.

StepChange Debt Charity

Free debt advice throughout the UK. Phone 0800 138 1111 or visit the website.

Money Advice Scotland

If you live in Scotland you can use webchat to speak to an adviser.

Citizens Advice Scotland

For advice and information on debt and other topics, contact your local Citizens Advice Bureau or call the helpline on 0800 028 1456.

Advice NI

If you live in Northern Ireland, phone 0800 028 1881, email [email protected] or visit the website.

Citizens Advice Wales

If you live in Wales, visit the website, or call Advicelink on 03444 77 20 20 if you want to speak to someone about your debts. Calls cost the same as calls to landline numbers.

Business Debtline

If you are self-employed or a small business owner, phone 0800 197 6026 or visit the website for debt advice and information.

Woman applying for funding on mobile phone at home

You have the support of £100 - £2,500 per year

We've set up a Financial Hardship Fund to help our customers and their health.

As we recognise that rising inflation, energy bills and day-to-day spending increases, as well as longer NHS waiting lists and NHS capacity challenges, have meant more and more people are facing financial difficulties.