You need to have the app in order to use the video GP and video physiotherapy services.
The GP service allows you to select a time range that works for you, and will try to match it as closely as possible. Our aim is to ensure that you get seen within three hours of requesting an appointment. The app will send you a confirmation of the appointment time, as well as reminders before you need to login for your appointment.
The physiotherapy service also allows you to select a time range that works for you and aims to find you an appointment within four hours, but will search up to 7 calendar days, subject to the opening times of the service.
Both GP and physiotherapy consultation sessions will be about 20 minutes long.
The app does allow you to cancel an appointment, if needed. However, if you cancel within 30 minutes of a physiotherapy booked appointment, we will deduct one session from your allocation.
You can start claiming straight away, for treatment had on or after your start date. This is subject to any relevant qualifying periods, or exclusions.
Once received, we aim to process claims as quickly as possible. However, if information is missing from the claim form or receipt, this can take longer to process. And we may ask you for additional info.
Paid claims can take an additional three to five working days to arrive in your account. This depends entirely on your bank, and is beyond our control.
Once you’ve had your treatment and paid for it, you'll need a full, itemised receipt. One which clearly shows:
Your claim can be submitted by completing our online claim form. Just register for or log in to your Self Service account to get started. You’ll need a scan or photo of your receipt/statement ready.
Our plans let you claim for everyday healthcare costs, such as a dental check-up. What you can claim for, and the amounts you can claim, will depend on your plan type and level of cover.
You can see your personal entitlements in your online account. You can also access your policy documents, and visit the benefits page for a quick overview of your cover.
No, everyone gets their own entitlements. They're specific to each person named on the policy. If you've used up yours, don't worry. Everyone’s entitlements reset annually, on your renewal date.
Your cover starts from the date that we include you on the policy. It then carries on until the renewal date. It will carry on from one renewal date to the next, until either we, your employer, or the policyholder cancel it.
Your entitlements begin on your policy start date. Then reset again on your renewal date. Your summary of cover will confirm the dates for your policy year, or you can find them by registering online.
If you have a plan through your employer, your benefits will reset on the group renewal date. This date can be found in your summary of cover.
If you have a change of address, email, bank account or anything, just let us know. You can call in, send us an email, or start a Livechat.
A Simplyhealth Plan provides cover for you and your family. With 4 levels to choose from, the choice is yours!
Our support teams can help.
Get in touch with us using your preferred contact method.