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Frequently asked questions – for healthcare professionals


Here you'll find answers to some frequently asked questions. 

How can I be added to your list of recommended professionals?

We don't have a list of recommended professionals for our customers. We just ask that you are registered with the appropriate governing bodies.

What information should be on my customer's receipt?

Our customers need a full, itemised receipt which clearly shows:

  • the name of the patient
  • the details of the practitioner or provide
  • the service or treatment that they have provided
  • the date of the service or treatment
  • the amount paid for that service or treatment

Do I need to send the receipt to Simplyhealth?

No, the treatment must be paid for by the patient. They're the one who needs to send in their receipt to make the claim.

We exist to make it as easy as possible for people to access the healthcare treatments they need. This has been our purpose since 1872, and it still drives us today. We aim to serve as many people as possible in the UK – for the long term. We do this via health insurance services, lobbying, and helping our communities thrive.

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