Frequently asked questions

Here you'll find answers to some of the questions that are frequently asked by our customers. These are split into sections by the type of policy. 


If you still can't find what you're looking for – and can't see the answer in your plan terms and conditions – please call us on 0370 908 3481 (Monday - Friday 8am - 8pm; Saturday 9am - 3pm), or email us. Our Customer Services team will be happy to help. 


What's the difference between a cash plan and Private Medical Insurance (PMI)?




Employer paid policies




Healthcare professionals

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Monday to Friday: 8am to 8pm

Saturday: 9am to 3pm

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We'll get back to you as soon as we can. 

We exist to make it as easy as possible for people to access the healthcare treatments they need. This has been our purpose since 1872, and it still drives us today. We aim to serve as many people as possible in the UK – for the long term. We do this via health insurance services, lobbying, and helping our communities thrive.

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