Here you'll find answers to some of the questions that are frequently asked by our customers.
Frequently asked questions by customers with individual or family cover.
Frequently asked questions by customers whose employer pays for their plan.
Frequently asked questions by our corporate clients
Frequently asked questions by our healthcare professionals.
Our support teams can help.
Get in touch with us using your preferred contact method.
We exist to make it as easy as possible for people to access the healthcare treatments they need. This has been our purpose since 1872, and it still drives us today. We aim to serve as many people as possible in the UK – for the long term. We do this via health insurance services, lobbying, and helping our communities thrive.