Frequently asked questions
Here you'll find answers to some of the questions that are frequently asked by our customers. These are split into sections by the type of policy.
If you still can't find what you're looking for – and can't see the answer in your plan terms and conditions – please call us on 0370 908 3481 (Monday - Friday 8am - 8pm; Saturday 9am - 5pm), or email us. Our Customer Services team will be happy to help.
What's the difference between a cash plan and Private Medical Insurance (PMI)?