Frequently asked questions

Here you'll find answers to some of the questions that are frequently asked by our customers. These are split into sections by the type of policy. 


If you still can't find what you're looking for – and can't see the answer in your plan terms and conditions – please call us on 0370 908 3481 (Monday - Friday 8am - 8pm; Saturday 9am - 3pm), or email us. Our Customer Services team will be happy to help. 


What's the difference between a cash plan and Private Medical Insurance (PMI)?




Employer paid policies




Healthcare professionals

Contact us

Live Chat
Start live chat
Call 0370 908 3481

Monday to Friday: 8am to 8pm

Saturday: 9am to 3pm

Send an email

We'll get back to you as soon as we can. 

This site uses cookies. By continuing you are agreeing to our use of cookies. For details about cookies, how we use them and how to manage them please read our cookie policy