Frequently asked questions

Here you'll find answers to some of the questions that are frequently asked by our customers. These are split into sections by the type of policy. 

 

If you still can't find what you're looking for – and can't see the answer in your plan terms and conditions – please call us on 0370 908 3481 (Monday - Friday 8am - 8pm; Saturday 9am - 5pm), or email us. Our Customer Services team will be happy to help. 

 

Individuals

 

Employer paid policies

 

Businesses

 

Healthcare professionals

 

Glossary of terms

 

What's the difference between a cash plan and Private Medical Insurance (PMI)?

Contact us

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Monday to Friday: 8am to 8pm

Saturday: 9am to 5pm

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We'll get back to you as soon as we can. 

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