Help and support
FAQs, videos, and digital guides so you can get the most from your Simplyhealth products.
Common questions
How does a Simplyhealth plan work?
Our health plans have been designed to be as straightforward as possible...
- Access the healthcare you need
- Claim back your treatment costs
- Get rewards and discounts to stay healthy
You pay monthly and have entitlements for a variety of health treatments that you can claim back for, which reset after 12 months.
To learn more about our plans, visit our Health Plan page.
What does Simplyhealth cover?
If you're new to Simplyhealth, you can find out what our plans cover on our specific product pages:
If you already have a plan you can see what you're covered for, on the SimplyPlan app, your online account, and your Table of Cover document.
You can view your Table of cover in your online account, or under the 'My documents' section in the Simplyplan app.
Your benefits and entitlements will vary based on your health or dental plan.
SimplyPlan app
Sign in to the SimplyPlan app on your device and tap on 'View policy and benefits'. This will provide a list of all your benefits and the remaining entitlement for each.
If you don't have the SimplyPlan app, we definitely recommend downloading it. It's the quickest way to make a claim and allows you to check entitlements on the go. To learn more about the app, check out our guide here.
Online account
Sign in to your online account through the Simplyhealth website, then click on 'My Policies' from either the top navigation or the home screen. This will show a list of your benefits and remaining entitlements.
If you haven't registered for an online account yet, you can find out how to do so here.
Table of Cover
Your benefits and entitlements will be included on your Table of Cover document, which would have been emailed to you when you joined Simplyhealth or when your plan was renewed.
You can also check your Table of Cover within your online account.
How do I make a claim online?
If you've already registered, you can make a claim in minutes. If you're not yet registered, take a look at this page to get started.
To make a claim online, you'll need to sign in to your online account. You can get there by clicking 'My Account' at the top of this page.
- Sign in to your account (if you're already signed in, you can skip this step) and be on your online account homepage.
- Find 'Make a claim' in either the dashboard or in the menu and click on it.
- Read the declaration and, if happy, click 'Agree and continue'.
- The next step is to make sure you have what you’ll need to make a claim. Read what’s required and if you’re ready, click continue.
- Now you'll upload your receipt. Click the 'Upload files' button and find the digital copy of your receipt on your computer or device; click the file, and press open. It will upload the file for you and then show a preview. If the correct file has been uploaded, click continue.
- You’re now on the 'Review details' page, where you can fill in the treatment details. You’ll need to add the treatment date, the policy, the claimant, and the treatment type. Once you select the treatment type, the field for the price will appear, and if relevant, the field for the practitioner.
- Once you’ve filled in all the details correctly, you can submit your claim, and you’re done. And that’s how you make a claim online.
- Your claim will be processed. This can take up to 5 working days. You can always view your claims history and see the progress of any recently submitted claims by clicking on 'My claims' on your dashboard. You will also get an email to confirm your claim has been received.
You can find more information on claiming in our dedicated support area.
What's the best way to add a picture of my receipt or supporting documents when making a claim?
The easiest way to do this is to take a photo when prompted when you click 'Make a claim' on the SimplyPlan app. If you prefer, or have a digital version of the receipt, you can upload that instead, again when prompted in the claims journey.
There are two things to keep in mind when uploading your receipt online: file type and file size. We accept .pdf, .jpg, .gif and .png files. Just so you know, changing the name of the file does not change its type, so you'll need to use an image editor to save it instead. When it comes to file size, the maximum size for all files is 10 megabytes, and you can upload at most 6 images.
Please note: In order to upload pictures on the app, you need to allow the app access to your smartphone camera. This normally occurs as a pop-up when you first download and open the app.
How long does it take to pay a claim?
We process all claims in date order from when we receive them, and our priority is to pay your claim as quickly as possible.
Typically an online claim takes around 2 to 3 days to process from the date we receive it. If approved, payment should then be in your bank account within 3 to 5 working days. However, when we receive higher volumes of claims than usual, it might take a bit longer.
We'll always email you when your claim has been updated, and you can check the status of your claim within your online account and the SimplyPlan app.
If we can't email you, we'll send you a letter.
How do I change my plan details?
You can change most of your plan details through your online account. To find out more, visit our dedicated 'Managing your plan' help and support section.
In here, we cover updating personal information, changing level of cover, renewals, and cancellations.
