Frequently asked questions

24/7 video GP appointments and video physio assessments

How soon can I get an appointment?

Where can I download the app?

How long are the appointments?

Can I cancel an appointment?

Making a claim

When can I claim? 

When will I receive money back from my claim?

How do I make a claim?

What can I claim for?

Managing my plan

Can I use my spouse or child’s entitlement, if they don’t use it?

What is the duration of my cover?

When do my benefits reset?

What happens if my personal details change?

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