Help & Support


Welcome to the Help & Support centre. Use the links below to find what you're looking for, and if you need any further help, find out how to get in touch with the team using the button at the bottom of the page. 

Frequently asked questions

Choose your category and find answers to our frequently asked questions. 

What's the difference between a cash plan and Private Medical Insurance (PMI)?


Frequently asked questions by customers with individual or family cover.

Employer paid policies

Frequently asked questions by customers whose employer pays for their plan.


Frequently asked questions by our corporate clients.

Simplyhealth apps

Frequently asked questions by customers about our Simplyhealth apps.

How to claim


Frequently asked questions by customers on the claiming process and how you make a claim

Experiencing financial difficulties?


We are committed to supporting our customers during difficult times and have a range of alternative plans and premium levels available to you so you can remain covered.


Please contact our customer options team on 0370 908 3304 Monday to Friday from 9am to 6pm or complete our contact form so that we can get back to you to discuss your plan.

Giving notice of a bereavement

If you 're going through a bereavement, we've created a guide to provide support and guidance. 


We also have a dedicated form for you to contact us through. 


Can't find what you're looking for?


Our specialist support teams are on hand to help, and we've got a few ways you can get in touch.