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Frequently asked questions - how to claim


Below, we've aimed to answer all your claiming questions. We want you to have a policy that meets your needs, so we recommend that you review your cover on a regular basis to make sure that it does. 


If you can't find the answer you're looking for and it's not in the product terms and conditions, as a business customer you can call us on 0800 980 7517 (Monday - Friday 9am - 5pm) or email us

How do I make a claim?

What happens if you need more information to assess my claim?

What can I claim - myWellbeing

What can I claim - Optical

What can I claim - Chiropody/podiatry

What can I claim - Hospital

What isn't covered - General exclusions

Who is my 'partner'?

I am leaving my workplace, what happens to my Simplyhealth policy?

What do you need to know to pay my claim?

Why is the claim I just made on SimplyPlan not visible on my online account or vice versa?

What can I claim - Dental

What can I claim - Physiotherapy, osteopathy, chiropractic, acupuncture, homeopathy (POCAH)

What can I claim - Diagnostic consultations

What can I claim - New child payment

What is a 'member'?

Can I cover my partner or children?