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Your contact options

Live chat

This is the quickest way to get in touch. Talk to our digital assistant, Sam, by clicking the button at the bottom right of the screen.

Online form

Complete our online form when it suits you, and we'll get back to you within office hours.

Our team respond:
Monday to Friday: 8am - 6pm


You can call us on:

0370 908 3481

Monday to Friday: 8am - 6pm

Please note: your email address and phone number will be added to your account so we can use them to communicate with you about your plans in the future. This won't be used for any marketing purposes unless you tell us you would like to opt in.

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Letting us know about a bereavement

We understand this is a difficult time, please accept our condolences.


You can let us know about a bereavement by completing our online form.


And our bereavement guide has information you might find useful if you need to tell us about a bereavement.


Please note: if the plan was being paid for through a pension or company then you will also need to inform them.

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Support with your payments

We are committed to supporting our customers during this difficult time, and have introduced a range of measures to provide particular assistance to any customers experiencing financial hardship.


Please complete this confidential form so that we can contact you to discuss your options.

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Want to make a complaint?

We may not always get it right, but we're determined to improve.


In order to make sure we can provide you with the right information and resolve your issue as quickly as possible, please take a look at our complaints process and use the relevant contact details.

Your guides to health and wellbeing

Your health and wellbeing is our top priority. 

Discover free support and advice from us here.