Got a question? Contact us

We may already have the answer you're looking for


Have you tried our FAQs before getting in touch?

Live chat icon

Live chat
 

This is the quickest way to get in touch. Start a live chat by clicking the button at the bottom right of the screen.

Online form icon

Online form
 

Complete our online form when it suits you, and we'll get back to you within office hours.


Our team respond:
Monday to Friday: 8am - 6pm

 

Phone icon

Phone
 

You can call us on

0370 908 3481

Monday to Friday: 8am - 6pm
  

Mobile phone apps icon

SimplyConsult app


If you’re having a problem accessing the app to book a GP or Physio appointment please call us on

0330 102 5443

 

Please note: your email address will be added to your account should we need to contact you in the future, please note this won’t be used for any marketing purposes unless you tell us you would like to opt-in.

Illustration of woman at laptop

Your online portal


Your online portal provides 24/7 access to:

  • Submit your claims
  • View the status of your claims
  • Update personal details
  • See how much of your entitlement you’ve used/have left
  • Your myWellbeing services

and much more.

Illustration of a person holding an hourglass

Support with your payments


We are committed to supporting our customers during this difficult time, and have introduced a range of measures to provide particular assistance to any customers experiencing financial hardship.

 

Please complete this confidential form so that we can contact you to discuss your options.

Illustration of two people hugging

Letting us know about a bereavement


We understand this is a difficult time, please accept our condolences.

 

You can let us know about a bereavement by completing our online form.

 

Please note, if the plan was being paid for through a pension or company then you will also need to inform them.

Your guides to health and wellbeing


Your health and wellbeing is our top priority. 

 

Discover free support and advice from us here.