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Live chat
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Online form
Complete our online form when it suits you, and we'll get back to you within office hours.
Our team respond:
Monday to Friday: 8am - 6pm
Phone
You can call us on
0370 908 3481
Monday to Friday: 8am - 6pm
SimplyConsult app
If you’re having a problem accessing the app to book a GP or Physio appointment please call us on
0330 102 5443
Your online portal
Your online portal provides 24/7 access to:
- Submit your claims
- View the status of your claims
- Update personal details
- See how much of your entitlement you’ve used/have left
- Your myWellbeing services
and much more.
Support with your payments
We are committed to supporting our customers during this difficult time, and have introduced a range of measures to provide particular assistance to any customers experiencing financial hardship.
Please complete this confidential form so that we can contact you to discuss your options.
Letting us know about a bereavement
We understand this is a difficult time, please accept our condolences.
You can let us know about a bereavement by completing our online form.
Please note, if the plan was being paid for through a pension or company then you will also need to inform them.
Your guides to health and wellbeing
Your health and wellbeing is our top priority.
Discover free support and advice from us here.