Contact us
Start here for a quicker answer
Find what you need faster with our online help and support, from checking what you're covered for to managing your plan online.
See which treatments and services are covered before booking or making a claim.
Explore the range of healthcare services we offer and how you can access them.
Help with registering, signing in, managing your plan online and using the Simplyhealth app.
Still need to contact us?
Live chat
Chat with our digital assistant 24/7.
Or speak to our live chat team during office hours:
Monday to Friday: 9am - 5pm
Click the green button in the bottom-right corner to start.
Online form
Complete our online form when it suits you, and we'll aim to get back to you within 3 working days.
Our team respond:
Monday to Friday: 9am - 5pm
Or you can call us on 0370 908 3481
Monday to Friday: 9am - 5pm
Please note: We'll add your email address and phone number to your account so we can contact you about your plans in the future. We won't use them for marketing purposes unless you tell us you would like to opt in.
Other ways we can support you
Bereavement
If you're going through a bereavement, we've created a guide to provide support and guidance.
We also have a dedicated form for you to contact us through.
Payment support
We're committed to supporting our customers during this difficult time.
If you’re experiencing financial difficulty, contact us confidentially to discuss the support that's available to you.
Complaints
We may not always get it right, but we're determined to improve.
Tell us what happened so we can investigate and work to put things right.