Muscle and joint support
Digital physiotherapy support - Powered by Ascenti Reach
Get fast, clinically-led support for muscle and joint concerns anytime, anywhere. This digital assessment helps you understand your symptoms, explore the right next steps, and access appropriate care quickly and conveniently, all from the comfort of your home.
Designed by physiotherapists, the service provides clinically informed guidance to help you manage musculoskeletal (MSK) issues with confidence, whether you’re dealing with a minor ache or a longer-term condition.
The service supports early intervention and helps ensure you’re guided to the most appropriate level of care for your needs. From self-management support to face-to-face physiotherapy or onward referral where clinically necessary.
Whether you're managing a recent injury, persistent pain, or looking to prevent a problem from worsening, Ascenti Reach helps you access the right support at the right time.
Fast, professional MSK support for everyone
MSK conditions are one of the leading causes of absence and reduced wellbeing in the UK, affecting quality of life and creating challenges for individuals and employers alike.
3 in 10 employees experience back or joint pain at work1
8 million working days are lost each year due to MSK conditions
MSK issues are the largest driver of medical claims for UK employers2
How the service works
Digital assessment and triage
You’ll complete a short digital assessment, answering a series of questions about your symptoms or injury. Based on your responses, you’ll be guided to a clinically appropriate care pathway.
Possible outcomes include:
Guidance towards self-management support
Signposting to face-to-face physiotherapy
Advice to seek urgent or primary care support, such as contacting your GP or NHS 111, where appropriate
Get a personalised recovery plan
Where clinically appropriate, you'll receive a tailored rehabilitation programme within Ascenti Reach, including:
Video-guided exercises
Personalised recovery goals
Educational content and self-management advice
Progress tracking and recovery insights
Your programme adapts as you progress to support continued improvement.
Ongoing physiotherapist support
Unlike many digital self-management tools, Ascenti Reach combines technology with clinical oversight.
You'll have access to:
Physiotherapist reviews and check-ins
Secure in-app messaging
Advice and guidance when needed
Escalation to additional care where clinically appropriate
This ensures you remain supported throughout your recovery journey.
By supporting people early and effectively, the service helps individuals feel better sooner and supports organisations to keep their teams healthy, supported, and productive.
How to access the service
Simplyhealth members can access this service through the Simplyhealth app or via their online account.
Log in to the Simplyhealth app or your Simplyhealth online account
Go to My Health
Select Muscle & joint
Select Digital assessment and follow the link to start.
About the service
The service is delivered by Ascenti Physio, the UK’s leading independent physiotherapy provider.
This clinician-led digital physiotherapy service provides convenient, personalised support tailored to each individual’s needs. Every assessment is reviewed by a qualified physiotherapist, who develops a personalised rehabilitation plan and provides ongoing clinical support and monitoring throughout the journey.
With flexible access to care, members can receive support at a time and place that suits them, with access to additional treatment pathways where required to ensure they receive the right care for their needs.
Ascenti Reach combines the convenience of digital healthcare with the reassurance of expert physiotherapy support, helping you recover with confidence.
Frequently asked questions
This service is not for emergencies or urgent situations. If you, or a person you’re assisting, need immediate help, contact 999, NHS 111, or your local emergency services.
What is Ascenti Reach?
Ascenti Reach is a digital triage and self-management tool provided by Ascenti Physio.
Who are Ascenti Physio?
Ascenti Physio are a leading provider of Physiotherapy services in the UK.
Who can use this service?
This service is available to Simplyhealth Health Plan and Simply Essentials members aged 18 and over.
How much does the service cost?
Access to the digital assessment and self-management support through Ascenti Reach, is included at no additional cost for eligible Simplyhealth members.
What should I do if the webpage isn’t available?
If you’re unable to access the service, please let us know via the live chat service available through the contact us online section of the Simplyhealth website.
Where can I find more information?
Additional frequently asked questions are available on Ascenti's Help Centre page.