Online GP and nurse services
Powered by HealthHero
Get 24/7* access to online GP and nurse support, offering timely medical guidance, reassurance and practical next steps whenever you need them.
This service is not for emergencies or urgent situations. If you, or a person you’re assisting, need immediate help, contact 999, NHS 111, or your local emergency services.
Speak to a doctor today with phone and video appointments
Simplyhealth Health Plan, Simply Essentials, and Simply On-Demand members can speak to a GP or Advanced Nurse Practitioner through convenient phone or video appointments, with family members covered on your plan also able to use the service. You can access medical advice, private prescriptions and referrals where clinically appropriate.
The service focuses on fast, flexible access to clinical support, helping individuals address health concerns early. You can select from a GP, an Advanced Nurse Practitioner, or a GP with a specialist interest in women’s health, depending on your needs.
*Consultations may be limited to between 8am and 10pm, depending on the product selected.
Peace of mind when you need it
More than 76% of patients had their concern managed within their appointment, without the need for any onward referrals or care (HealthHero Data Analytics – September 2025).
Service features include:
24/7 appointments that suit you
You can speak to a GP 24 hours a day, 7 days a week*. And you can pick an appointment time to fit your schedule.
Referrals
If you need to see a specialist, the GP or nurse can provide you with an open referral letter, helping you get the care you need.
Prescriptions
If the GP feels it’s clinically appropriate, they can issue you with a private prescription**. You can collect this from your local pharmacy, or you can have it delivered to your door.
*Consultations may be limited to between 8am and 10pm, depending on the product selected.
**Medication and delivery charges apply. Geographical restrictions apply.
What can an online doctor treat?
Doctors can support with many of the same things as your local GP. Some of the most common things are:
Colds, flu and other minor infectious symptoms
Skin issues, including rashes, moles, and other skin lumps
Women's health, including contraception
Ear, nose and throat problems, including hayfever
Men's health, including prostate problems
Back and neck problems, including sciatica
Stomach and bowel problems, including indigestion
About the service
This service is provided by HealthHero. This is a digital health service offering online appointments and consultations with a registered GP or nurse, using a smartphone or tablet.
Appointments can be held over video or telephone and can often be provided on the same day they're requested. The video service differs from phone appointments as it offers a face-to-face experience, and patients can show visible symptoms on the video call.
HealthHero is the largest digital-first healthcare provider in Europe – supporting 35 million people. Their online GP and Advanced Nurse Practitioner (ANP) service allows you to speak face-to-face to a clinician from the comfort of your own home or anywhere that is convenient.
Advantages of online GP appointments
Get appointments quickly, at a time that suits you, with video consultations available 8am - 10pm and telephone appointments 24/7*
You can have a face-to-face conversation from anywhere
No waiting rooms - you book the exact time of your appointment
*Consultations may be limited to between 8am and 10pm, depending on the product selected.
Have a GP at your fingertips
Get 24-hour GP access, as well as money back towards health treatments, with Simplyhealth. Plans start from £23 per month.
This service is provided by HealthHero, a third-party provider.