Got a question? Contact us


Please be reassured, if you have already been in touch, we'll get back to you very soon. Please be sure to check your junk email box for replies.

 

Thank you for your patience during this time.


We may already have the answer you're looking for
 

Have you tried our FAQs before getting in touch?

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Live chat
 

This is the quickest way to get in touch. Start a live chat by clicking the button at the bottom right of the screen.

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Online form
 

Complete our online form when it suits you, and we'll get back to you within office hours.

 

Let us know the nature of your query and we will contact you back by phone or email.


Our team respond:
Monday to Friday: 8am - 6pm

 

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Phone
 

You can call us on

0370 908 3481

Monday to Friday: 8am - 6pm
  

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SimplyConsult app


If you’re having a problem accessing the app to book a GP or Physio appointment please call us on

0330 102 5443

 

Please note: your email address will be added to your account should we need to contact you in the future, please note this won’t be used for any marketing purposes unless you tell us you would like to opt-in.


If you prefer not to have any email communication from us regarding your account in the future please let us know and we will update our system.

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Your online portal


Your online portal provides 24/7 access to:

  • Submit your claims
  • View the status of your claims
  • Update personal details
  • See how much of your entitlement you’ve used/have left
  • Your myWellbeing services

and much more.

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Support with your payments


We are committed to supporting our customers during this difficult time, and have introduced a range of measures to provide particular assistance to any customers experiencing financial hardship.

 

Please complete this confidential form so that we can contact you to discuss your options.

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Letting us know about a bereavement


We understand this is a difficult time, please accept our condolences.

 

You can let us know about a bereavement by completing our online form.

 

Please note, if the plan was being paid for through a pension or company then you will also need to inform them.

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Your guides to health and wellbeing


Your health and wellbeing is our top priority. 

 

Discover free support and advice from us here.