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Have you tried our FAQs before getting in touch?

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Live chat

This is the quickest way to get in touch. Start a live chat by clicking the button at the bottom right of the screen.

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Online form

Complete our online form when it suits you, and we'll get back to you within office hours.

Our team respond:
Monday to Friday: 8am - 6pm


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You can call us on

0370 908 3481

Monday to Friday: 8am - 6pm

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SimplyConsult app

If you’re having a problem accessing the app to book a GP or Physio appointment please call us on

0330 102 5443


Please note: your email address will be added to your account should we need to contact you in the future, please note this won’t be used for any marketing purposes unless you tell us you would like to opt-in.

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Your online portal

Your online portal provides 24/7 access to:

  • Submit your claims
  • View the status of your claims
  • Update personal details
  • See how much of your entitlement you’ve used/have left
  • Your myWellbeing services

and much more.

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Support with your payments

We are committed to supporting our customers during this difficult time, and have introduced a range of measures to provide particular assistance to any customers experiencing financial hardship.


Please complete this confidential form so that we can contact you to discuss your options.

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Letting us know about a bereavement

We understand this is a difficult time, please accept our condolences.


You can let us know about a bereavement by completing our online form.


Please note, if the plan was being paid for through a pension or company then you will also need to inform them.

Your guides to health and wellbeing

Your health and wellbeing is our top priority. 


Discover free support and advice from us here.