Mental health and wellbeing support
Powered by Spectrum.Life
Get 24/7 access to mental health and wellbeing support, providing timely emotional support and practical guidance whenever it matters most.
This service is not for emergencies or urgent situations. If you, or a person you’re assisting, need immediate help, contact 999, NHS 111, or your local emergency services.
‘In-the-moment’ confidential support
Simplyhealth Health Plan and Simply Essentials members can access a personalised mental health support service delivered using a Stepped Care Model. This approach helps ensure you are guided to appropriate support based on your needs, starting with early, light-touch interventions and progressing to more structured support where clinically appropriate.
The service focuses on timely access to support, helping you address concerns early and explore suitable next steps.
Immediate emotional support and practical guidance are available through qualified clinicians at first point of contact, providing early intervention via single, in-the-moment support sessions.
Service features include:
Support for a wide range of concerns
Such as relationships, anxiety, low mood, bereavement, stress, workplace dynamics, and more.
Unlimited 24/7 support
Access to unlimited in-the-moment support, 24 hours a day, 7days a week.
Choose how you connect
Integrated contact options including phone, WhatsApp, and SMS.
With a Stepped Care Model, you don’t have to know what kind of help you need. You can access support 24/7 and speak to a qualified counsellor, who will help you find the most clinically appropriate support for you - whether that’s self-help tools, counselling, or specialist and urgent care if needed. Support can increase or decrease over time, and you’re always welcome to contact this service again whenever you need it.
Structured counselling
Where short-term therapy is deemed clinically appropriate by a counsellor, they will guide individuals through a brief assessment and support onward access to counselling sessions.
Counselling available face-to-face, by telephone, or online
Sessions available 7 days a week
Your first session will usually take place within five days, from being deemed clinically appropriate, at a time that works for you
This service is delivered by Spectrum.Life, a third-party service provider.
About the service
The service is delivered by Spectrum.Life, a mental health service provider offering confidential, clinically governed support.
Spectrum.Life combines digital tools with access to qualified counsellors and coaches to support you with everyday challenges and more complex wellbeing needs.
Services are person-centred, evidence-based, and designed to be practical, accessible, and easy to use.
Access Spectrum.Life today
Simplyhealth plan members get access to Spectrum.Life services via the SimplyPlan app or the Simplyhealth online portal
This service is provided by Spectrum.Life, a third-party provider.