Common questions about Phio
What is Phio?
Phio is the name of EQL’s digitally led physiotherapy solution for those concerned with musculoskeletal healthcare.
Phio Access is a digital support tool, where you are asked a series of questions about your injury or symptoms and are then signposted to the suggested care pathway for your needs.
Phio Engage is an App, and if this is your recommended clinical outcome following Phio Access, you will be able to use the Phio Engage App where you can get a personalised exercise programme, tailored to your needs. It helps you to manage your own care, while providing close communication with a clinician. Tracking your progress and making you an informed and engaged participant on your path to recovery.
Who provides this service?
We’ve partnered with EQL, a digital healthcare company that have created Phio, you can assess Phio for muscle and joint problems.
How can I access Phio?
The link to Phio Access can be found via the SimplyPlan App or through your Simplyhealth online portal. This service is available for Simplyhealth customers aged 18+.
What’s different about Phio?
Phio takes a modern approach, providing quick, impactful advice which guides patients towards the right care pathway online.
Accessible from anywhere, it helps you to understand your recovery needs, and fast-forwards you to tailored recovery from aches and pains.
How long will a Phio assessment take?
You’ll need to register for a simple-to-use app, and a typical Phio assessment takes around 20 minutes.
The assessment is dependent on your specific condition and how many body parts you select. Your assessment is then used to guide you to your next personalised care steps.
Is there an option for in-person care using Phio?
Phio can help signpost you to in-person physiotherapy services, if that is the right outcome based on your assessment.
If in-person physiotherapy is the recommended pathway for your recovery, as a Simplyhealth member you can use your Professional care entitlement to claim back towards the cost of physiotherapy, osteopathy, chiropractic care and acupuncture.
Which devices can I access Phio Access on?
Phio is a web-based App and is available on most smartphones, tablets and laptops with access to the internet.
How do I select a body part during my assessment?
During your assessment within the Phio app, you’ll see a body chart. On this body chart you can select which part of your body is affected by tapping on the relevant area.
You can switch between the upper and lower part of the body using the buttons at the top of the screen. Selecting ‘Top’ will show the upper half of the body, ‘Bottom’ will show you the lower half.
You can also switch between ‘Front’ and ‘Back’ using the buttons at the top of the screen.
Can I change my answers?
Once you’ve answered a question an edit button will appear allowing you to change your previous response. You can edit one question at a time.
Where can I download Phio Engage?
Phio Engage is available on the Google Play Store and the Apple App store and following your assessment, you will be emailed a link to download Phio Engage, if this was the assessment outcome.
How do I log into Phio Engage?
Once you’ve downloaded the app, enter the email address where you received your invitation. We will send you a verification code to the same email address.
Simply enter your code and start your recovery.
What If I want help with my exercises, or to speak to a clinician?
You can get in touch with your treating clinician via the in-app chat function to discuss any questions around your programme, your recovery, your exercises or anything else concerning your injury.
The clinician will get back to you within 24 hours and you will be notified of the message via a Phio App notification.
I’m experiencing technical difficulties with a Phio app. What should I do?
If you’re struggling with anything within the App and you can’t find the answer to your question in the Phio Engage FAQ section, please contact Phio using the contact form at the bottom of the FAQ page.
The more detail you provide, the better. Phio will get back to you as soon as possible, generally within 2 working days.
How long does it take to complete Phio Engage?
The length of the programme depends on your condition/injury. Usually, the programme consists of 6 stages and each of these typically takes a patient 7-14 days to complete.
During the programme you will be asked to complete short sets of exercises on a daily basis. This will take about 10-15 mins per day.