Muscle and joint support
Digital assessments - Powered by Phio
Get fast, professional support for muscle and joint concerns - anytime, anywhere. This digital assessment helps you understand your symptoms, explore the right next steps, and access appropriate care quickly and conveniently, all from the comfort of your home.
This service is not for emergencies or urgent situations. If you, or a person you’re assisting, need immediate help, contact 999, NHS 111, or your local emergency services.
Designed by physiotherapists, the service provides clinically informed guidance to help you manage musculoskeletal (MSK) issues with confidence, whether you’re dealing with a minor ache or a longer-term condition.
The service supports early intervention and helps ensure you’re guided to the most appropriate level of care for your needs. From self-management support to face-to-face physiotherapy or onward referral where clinically necessary.
Fast, professional MSK support for everyone
MSK conditions are one of the leading causes of absence and reduced wellbeing in the UK, affecting quality of life and creating challenges for individuals and employers alike.
3 in 10 employees experience back or joint pain at work.1
8 million working days are lost each year due to MSK conditions.
MSK issues are the largest driver of medical claims for UK employers.2
This service helps members access timely MSK support, reducing delays to care and supporting recovery as early as possible.
How the service works
Digital assessment and triage
You’ll complete a short digital assessment, answering a series of questions about your symptoms or injury. Based on your responses, you’ll be guided to a clinically appropriate care pathway.
Possible outcomes include:
Guidance towards self-management support
Signposting to face-to-face physiotherapy
Advice to seek urgent or primary care support, such as contacting your GP or NHS 111, where appropriate.
Personalised self-management support
Where self-management is clinically appropriate, you’ll be given access to a dedicated app providing:
A personalised exercise programme, tailored to your condition
Guidance to help you manage symptoms safely and effectively
Progress tracking to support your recovery journey
Ongoing communication with a clinician.
This approach empowers you to take an active role in your recovery, with professional support available as you progress.
By supporting people early and effectively, the service helps individuals feel better sooner and supports organisations to keep their teams healthy, supported, and productive.
About the service
This digital assessment service is delivered using clinically governed digital tools developed by physiotherapists. Phio combines assessment, triage, and personalised guidance to help individuals access the right level of care quickly and safely.
Phio is provided by EQL, a third-party healthcare provider specialising in digital musculoskeletal support.
Access Phio today
Simplyhealth plan members get access to Phio via the SimplyPlan app or the Simplyhealth online portal