Video GP: Simplyhealth's online doctor

Speak to a doctor, face-to-face, today

Get a plan. Register. Download the app. And book your appointment.


98% of customers are offered an appointment to talk to a GP within 3 hours.


(January to September 2021)


The convenience of having a GP in the palm of your hand. There when you need them. No waiting rooms. No feeling of putting off your healthcare because it's an inconvenience. Book your video consultation and you could be talking to a GP within 3 hours.


And we know how busy life can be, you might not be able to just take time out of your day, which is why our appointments are available at times that suit you. Day or night. 24/7. 


The Simplyhealth Plan starts from £7.50 a month, and all levels include access to SimplyConsult, our video GP app.


Other features of the app include video physio assessment and repeat prescription ordering, with free delivery.

SimplyConsult icon and online doctor screenshot

Why use Simplyhealth's Video GP?

Advice. Reassurance. Diagnosis. Medication. Referrals.


24/7 appointments when you need them


You'll nearly always be offered an appointment within 3 hours of requesting one.


This was the case for 99% of patients between January and September 2021. And you'll be given choices, to fit around your schedule.

Choose the doctor that's right for you


All of our GPs have profiles you can view, and you pick the doctor. We don't pick for you. Your appointment isn't taken from a pile.


And, to make sure you have a personal level of care, you can choose to see the same GP if you need another appointment, as long as they have availability in the next 7 days.

Easy-to-share medical notes


You can access your doctor's notes from each appointment whenever you want within the app.


And to make sure all your healthcare is aligned, there's a button to email them to anyone. Your doctor's practice, your physio. It's there if and when you need it.

Prescriptions after an appointment


Been prescribed medication by the GP? You could get it within hours through our nominated pharmacy pathway. We'll find an appropriate pharmacy local to you, email the prescription, and you can head over to collect it when it's ready. Your GP will discuss other options to get your prescription to you should your local pharmacy not accept emailed prescriptions


We also have a repeat prescription service. With free delivery, you can arrange for your NHS repeat prescriptions to be sent to your home address.


92% of patients say the GP helped alleviate their concerns.


(January to September 2021)




How does it work?

You'll need a Simplyhealth Plan before you can use our online doctor service. Find the health plan that fits your lifestyle.

Once you have a health plan that includes SimplyConsult, our process is easy:


App download icon

1. Register in the app


Once you've downloaded SimplyConsult, open the app and register using your Simplyhealth details.

Healthcare icon

2. Select Health Services


Select Health Services, and choose who the appointment is for.

Paper medical profile icon

3. Fill out short medical profile


You will be asked to fill out a short medical profile, which includes details on current medication, allergies and your NHS GP.

GP access icon

4. Select Video GP Consultation


Select Video GP Consultation, follow the steps to choose a day and time to suit you.

Calendar icon

5. Join your appointment


You’ll receive a text reminder 15 minutes before your appointment, and a 30-second countdown. To start your appointment simply log into the app. When the ‘join’ button turns purple, tap it to begin.

GP notes icon

6. View GP notes


After your appointment, you can view your GP’s notes in the SimplyConsult app and can email them quickly and easily.

What our members say:


"I found the Simplyhealth online GP service to be an extremely easy, well thought out process that saves a lot of time and hassle.


I struggle to get hold of an appointment with my local GP in any good time and I got an appointment with the online GP within a few hours of even installing the app.


The app itself is easy to use and worked well for me. I used this service for a second opinion and my mind was put at ease at how quickly I got a video call time. The GP was very clear and helpful, I think this service is perfect for people with anxiety due to covid."



- Liam, March 2021

"Had a problem with my eyes and didn’t want to wait two weeks for an appointment with the doctor.


Was ‘seen’ immediately and got good clear advice and a list of medications I could buy over the counter.


Would recommend and use again if/when necessary."


- Faye, March 2021

"I found my first use of GP Service offered by Simplyhealth was fast and efficient.


The App installed easily and the appointment service operated well."


- Michal, March 2021

“Making the appointment was easy with a choice of times to suit me. The doctor was prompt to the appointment time, listened carefully without rushing.


His bedside manner was very good talking me through the diagnosis and treatment and also mentioned that I could arrange further appointments if I wished.


Easier than trying to contact my own GP!”


- Barry, March 2021

What can an online doctor treat?


Whilst our online doctors aren't hands-on, they can still diagnose and treat a wide range of conditions.


Some of the most common queries in our GP appointments include: 


  • Skin complaints including rashes, moles, and other skin lumps
  • Women's health including contraception
  • Ear, nose and throat problems including hayfever
  • Joint and Muscular problems including strains and sprains
  • Men's health including prostate problems
  • Back/neck problems including sciatica
  • Digestive disorders including indigestion, stomach and bowel problems
  • Colds/flu and other minor infectious symptoms
SimplyConsult icon

Already have a Simplyhealth Plan?


You can download SimplyConsult, log in, and book your appointment today.


Click the app store for your device below:

Our Video GP service is provided by

Square Health - always there healthcare logo

Got a question? We may have the answer:

Who provides this GP service?

How do I speak to a GP?

Can I choose to speak to a male or female GP?

What sort of things can I ask about?

Can you issue a sick note?

Do I need to do anything before my appointment

What is the service availability?

Will I still need to see a GP?

What should I do if I need an emergency appointment?

Can the GPs issue a prescription?

What happens if under exemption arrangements I don't pay for prescriptions?

Where will my medical records be kept?

Who should I contact if I have a query with the app? 

Video GP terms and conditions

  1. Simplyhealth will not be held responsible if you experience any delay or failure in the provision of this helpline that is beyond our control, or that of the service providers.
  2. Controlled medication cannot be prescribed. The GPs comply with the General Medical Council code for remote prescribing. If you cannot satisfactorily answer the GP’s questions, they may not be able to raise a private prescription.
  3. The issuing and postage of privately prescribed medication incurs an additional cost to you. It is not included as part of the GP and physio service.

Source: Jan- Sept 2021 Squarehealth Analytical report