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Frequently asked questions – for businesses

 

In this section, you'll find answers to the sort of questions that businesses ask about our company-paid plans. Our company-paid products include the Simplyhealth Plan and Simply Dental Plan. 

 

If you can't find the answer you're looking for and it's not in the product terms and conditions, as a business customer you can call us on 0800 980 7517 (Monday - Friday 9am - 5pm) or email us.

 

Below you will find FAQs split out by: Group Secretary, Simplyhealth Plan and Simply Dental. 

Group secretary

We want to help you manage your group policy as simply as possible. So, we aim to keep your administrative involvement to a minimum.

 

If you have been nominated by your company to act as a Group Secretary, we can tell you about administering your group and what happens when members leave your group. You may want to know how your employees add partners and children.

Administering your group
What should I do as a Group Secretary?
How do I add partners or children?

Simplyhealth Plan FAQs

If you or anyone in your business has a question about the company-paid Simplyhealth Plan and can't find the answer in the plan's policy document (terms and conditions), check out some of the common questions below.

If there is a question that we haven't answered feel free to call us on 0300 100 1188 Monday - Friday 9am-5pm with your query, or contact us.

Administering your company policy
Some employees have joined/left, what's the best way to let you know?
We want to upgrade our cover - who do we talk to?
How can we set up Corporate Self Service?
When will I receive my payment request?
Can we manage our corporate account online?
Common employee questions
How do my employees make a claim?
Who do my employees contact with questions about their plan?
Where can my employees get claim forms?
How do employees upgrade?

Simply Dental Plan FAQs

If you or anyone in your business has a question about the company paid Simply Dental Plan and can't find the answer in the plan's policy document (terms and conditions), check out some of the common questions below.

If there is a question that we haven't answered feel free to call us on 0300 100 1188 Monday - Friday 9am-5pm with your query, or contact us.

Administering your company policy
Some employees have joined/left, what's the best way to let you know?
What can you do to promote the plan to my staff?
When will I receive my payment request?
Common employee questions
How do my employees make a claim?
Who do my employees contact with questions about their plan?
Where can my employees get claim forms?