Frequently asked questions – for businesses

What should I do as a Group Secretary?

As a Group Secretary we ask you, where appropriate, to:

• Forward application forms from employees joining the Group to us
• Forward any payment
• Distribute policy documentation to employees
• Tell us when employees leave the group
• To safeguard confidentiality we deal directly with employees over their claims.

How do I add partners or children?

If your company has chosen family cover this means employees can include their partner and any number of unmarried dependant children under the age of 21, or 24 if they are in full time education. Any family members included on the employee's policy must be resident in the UK, Channel Islands or Isle of Man.

Some employees have joined/left, what's the best way to let you know?

The easiest way to tell us about any changes to the number of employees on your plan is to email the starters or leavers to us at [email protected]

We want to upgrade our cover - who do we talk to?

To talk to us about your existing company paid Simplyhealth Plan or to upgrade by adding more Choices to your plan, please call our Client Support Team on 0800 980 7517 (Mon-Fri 9am-5pm).

How can we set up Corporate Self Service?

You simply need to register your account and you will have access to your employee details online. You can even add several different people as administrators.

Register online here at www.simplyhealth.co.uk or call the Client Servicing Team on 0800 980 6570.

When will I receive my payment request?

Around the 18th of each month.

Can we manage our corporate account online?

Yes. We want to make managing your corporate account as simple as possible, putting you in control to instantly access and make changes to your account at a time convenient to you. That is why we have created Corporate Self Service, so you can update employee details and add starters and remove leavers.

How do my employees make a claim?

We include a personalised claim form and priority pre-paid envelope in each employee's welcome pack. They complete this, enclose their treatment receipt and send it to us at Simplyhealth, PO Box 1932, Andover SP10 9DJ.

Payment up to their annual limit is made straight into their bank account usually within 5 working days.

Who do my employees contact with questions about their plan?

For details of their own plan; benefit levels; what they can claim; paying for further cover; or buying similar benefits for family members; employees should call our Customer Service team on 0370 908 3481 (Mon-Fri 8am-8pm; Sat 9am-5pm).

Where can my employees get claim forms?

Each time they claim, they'll be sent a new claim form along with their direct credit remittance statement.

The quickest way to submit a claim is by logging in to their online account. 

Otherwise, contact our Customer Service Team on 0370 908 3481 and they'll send one by post.

How do employees upgrade?

Upgrading is a great way of helping employees take advantage of higher benefit levels or adding their partner to the plan.

Your employees will have the option to upgrade their plan within the first 30 days of joining Simplyhealth. All they need to do is complete a simple application form. Premiums can be collected by Direct Debit from your employees' accounts.

Some employees have joined/left, what's the best way to let you know?

The easiest way to tell us about any changes to the number of employees on your plan is to email the starters or leavers to us at [email protected]

What can you do to promote the plan to my staff?

We've got posters and handouts we can send to you to remind employees about the Plan. If your employees would prefer a more in-depth understanding, one of our team will be happy to come in and do a 20 min presentation and answer any questions they may have.

Additionally, we can organise emails or direct mail to explain about the plan and to encourage staff to make the most of their benefits.

When will I receive my payment request?

Around the 18th of each month.

How do my employees make a claim?

We include a personalised claim form and priority pre-paid envelope in each employee's welcome pack. They complete this, enclose their treatment receipt and send it to us at Simplyhealth, PO Box 1932, Andover SP10 9DJ.

Payment up to their annual limit is made straight into their bank account usually within 5 working days.

Who do my employees contact with questions about their plan?

For details of their own plan; benefit levels; what they can claim; paying for further cover; or buying similar benefits for family members; employees should call our Customer Service team on 0370 908 3476* (Mon-Fri 8am-8pm; Sat 9am-5pm).

*Some mobile networks charge for calls to 0800 numbers. Our 0370 number is free if you have mobile inclusive minutes available. If not it's still no more expensive than calling numbers starting 01 or 02

Where can my employees get claim forms?

Each time they claim, they'll be sent a new claim form along with their direct credit remittance statement.

The quickest way to submit a claim is by logging in to their online account. 

Otherwise, contact our Customer Service Team on 0370 908 3476* and they'll send one by post.

*Some mobile networks charge for calls to 0800 numbers. Our 0370 number is free if you have mobile inclusive minutes available. If not it's still no more expensive than calling numbers starting 01 or 02