Healthcare at your fingertips
Speak to a GP via telephone or video call, today
Complete a digital aches and pains assessment to determine your next best steps
Our digital healthcare services help you when you need it most. Whether you need to speak to an experienced GP for you or your family, or support with muscle and joint pain, our dedicated partners can help.
Book a GP appointment
Speak to a GP anytime with consultations via telephone or video:
Simply register using the button below and your Simplyhealth login (e-mail address) to book a GP consultation.
You can book a GP appointment online between 8am and 10pm. To book an appointment outside these hours, please contact HealthHero via telephone. Our GPs are available 24/7.
If you are unable to create an account or book an appointment online:
You can still call the GP service team on 0330 102 5443 and state your Simplyhealth policy number.
Digital muscle and joint pain assessment
Suffering with a muscle or joint problem? Start your recovery with Phio, to find the right care for you. Based on your assessment, Phio can help signpost you to the right care for your needs, which may be self-management or if you need to see someone face-to-face.
Get an instant digital assessment with Phio Access. Completed in around 20 minutes and reviewed by qualified practitioners.
Get connected to the right care option, which may include tailored exercise programmes via the Phio Engage app, in-person physio or GP.
Some of these services are provided by a third party.
Frequently asked questions (FAQs)
Our GP service
How do I speak to a GP?
You can sign up and book a GP appointment within minutes through your Simplyhealth Plan. The service is accessible using both the SimplyPlan App and your online Simplyhealth account.
Alternatively, you can call to book an appointment via telephone and the number can be accessed above or via your Simplyhealth portal, through myWellbeing.
What is the service availability?
Telephone consultations are available 24 hours a day, 7 days a week.
Video consultations are available between 8am and 10pm, 7 days a week.
What sort of things can I ask about?
Anything you would ask your own GP, for example, stomach issues, ears, nose and throat complaints, dermatological conditions, aches and pains and explanations or second opinions on diagnosis or treatment.
Can the GPs issue a prescription?
Following a consultation, if the GP feels it is clinically indicated and within remote prescribing guidelines, they may issue a prescription.
Prescriptions can only be issued in the name of the person who the appointment has been booked for. This is important for accurate medical record keeping.
For safety reasons, the GP may need to inform your NHS GP of the medication that has been prescribed.
Occasionally the GP may not be able to determine via a remote consultation if a prescription is appropriate and may advise that a face-to-face examination is required with your own GP.
Due to changes in guidelines for remote prescribing, healthcare professionals will no longer routinely prescribe antibiotics for adults presenting with acute respiratory infections and will instead recommend a face-to-face examination with your own GP.
Do I pay for my medication?
Yes, as this is a private prescription service and not covered by the NHS. The medication can either be collected from a nominated pharmacy or delivered to a nominated address.
Nominated pharmacy:
The pharmacy will charge for the medication cost.
Delivery to nominated address:
There is a charge for postage and packaging and the online pharmacy will contact you directly to take payment.
Please note: the cost of medication will vary in different parts of the country and therefore the GP cannot give you an estimate of how much your prescription medication will cost you.
Will I still need to see a GP?
Most patients receive the advice, reassurance and, where appropriate, diagnosis they need from our doctors, however, if your symptoms require a physical examination or a repeat prescription, you may be referred to your own GP. The service is not a replacement for your own GP.
Can I choose to speak to a male or female doctor?
Yes. Where possible, we will always try to accommodate a patient’s preference to speak to a male or female doctor.
Digital muscle and joint pains assessments
What is Phio?
Phio is the name of EQL’s digitally led physiotherapy solution for those concerned with musculoskeletal healthcare.
Phio Access is a digital support tool, where you are asked a series of questions about your injury or symptoms and are then signposted to the suggested care pathway for your needs.
Phio Engage is an App, and if this is your recommended clinical outcome following Phio Access, you will be able to use the Phio Engage App where you can get a personalised exercise programme, tailored to your needs. It helps you to manage your own care, while providing close communication with a clinician. Tracking your progress and making you an informed and engaged participant on your path to recovery.
Who provides this service?
We’ve partnered with EQL, a digital healthcare company that has created Phio, you can assess Phio for muscle and joint problems.
How can I access Phio?
The link to Phio Access can be found via the SimplyPlan App or through your Simplyhealth online portal. This service is available for Simplyhealth customers aged 18+.
How long will a Phio assessment take?
You’ll need to register for a simple-to-use app, and a typical Phio assessment takes around 20 minutes.
The assessment is dependent on your specific condition and how many body parts you select. Your assessment is then used to guide you to your next personalised care steps.
Which devices can I access Phio Access on?
Phio is a web-based App and is available on most smartphones, tablets and laptops with access to the internet.
Where can I download Phio Engage?
Phio Engage is available on the Google Play Store and the Apple App store and following your assessment, you will be emailed a link to download Phio Engage, if this was the assessment outcome.
How do I log into Phio Engage?
Once you’ve downloaded the app, enter the email address where you received your invitation. We will send you a verification code to the same email address.
Simply enter your code and start your recovery.