Healthcare at your fingertips

  • Speak to a GP via telephone or video call, today
  • Complete a digital aches and pains assessment to determine your next best steps

Our digital healthcare services help you when you need it most. Whether you need to speak to an experienced GP for you or your family, or support with muscle and joint pain, our dedicated partners can help.

Man having phone call in kitchen

Book a GP appointment

Speak to a GP anytime with consultations via telephone or video:

  • Simply register using the button below and your Simplyhealth login (e-mail address) to book a GP consultation.

You can book a GP appointment online between 8am and 10pm. To book an appointment outside these hours, please contact HealthHero via telephone. Our GPs are available 24/7.

If you are unable to create an account or book an appointment online:

You can still call the GP service team on 0330 102 5443 and use the code 1872.

physiotherapist and patient doing stretches

Digital muscle and joint pain assessment

Suffering with a muscle or joint problem? Start your recovery with Phio, to find the right care for you. Based on your assessment, Phio can help signpost you to the right care for your needs, which may be self-management or if you need to see someone face-to-face.


  • Get an instant digital assessment with Phio Access. Completed in around 20 minutes and reviewed by qualified practitioners.
  • Get connected to the right care option, which may include tailored exercise programmes via the Phio Engage app, in-person physio or. GP

Some of these services are provided by a third party.

Frequently asked questions (FAQs)


Our GP service

How do I speak to a GP?

What is the service availability?

What sort of things can I ask about?

Can the GPs issue a prescription?

Do I pay for my medication?

Will I still need to see a GP?

Can I choose to speak to a male or female doctor?

Digital muscle and joint pains assessments

What is Phio?

Who provides this service?

How can I access Phio?

How long will a Phio assessment take?

Which devices can I access Phio Access on?

Where can I download Phio Engage?

How do I log into Phio Engage?