Healthcare at your fingertips

You can sign up and book a GP appointment within minutes through your Simplyhealth Plan. The service is accessible using both the SimplyPlan App and your online Simplyhealth account.

Alternatively, you can call to book an appointment via telephone and the number can be accessed above or via your Simplyhealth portal, through myWellbeing.

Telephone consultations are available 24 hours a day, 7 days a week. 

Video consultations are available between 8am and 10pm, 7 days a week.

Anything you would ask your own GP, for example, stomach issues, ears, nose and throat complaints, dermatological conditions, aches and pains and explanations or second opinions on diagnosis or treatment.

Most patients receive the advice, reassurance and, where appropriate, diagnosis they need from our doctors, however, if your symptoms require a physical examination or a repeat prescription, you may be referred to your own GP. The service is not a replacement for your own GP.

Yes. Where possible, we will always try to accommodate a patient’s preference to speak to a male or female doctor.

Simplyhealth has partnered with HealthHero to provide this assessment service to our customers.

HealthHero has been clinically chosen by Simplyhealth to provide the assessments and together we work to deliver a trusted service to our customers.

You can access the online booking portal for this service via your SimplyPlan App. This can also be found via your Simplyhealth portal, under myWellbeing.

You just need to complete the short form with a few details, such as name, preferred contact number and some information about the nature of your concern. 

Consultations are delivered by video call or telephone, assessments are available Monday to Friday between 9am and 5.30pm and have a duration of approximately 30 minutes, which allows the adviser to understand the specific nature of the problem and to provide appropriate advice, guidance and where necessary, signposting to useful resources and information.

Many general aches and pains can be addressed via guided ‘self-help’ from an experienced Musculoskeletal adviser. Advisers can support you with the best next steps for your care and recovery.

This service is not designed to treat more significant conditions or provide ongoing treatment, however, where necessary, the advisers will signpost to the most appropriate course of action for you.

The Musculoskeletal (MSK) advisers have a variety of skills, experience, and qualifications such as Physiotherapy and Sports Therapy. They are all registered with the appropriate clinical and professional bodies, undertake regular continuous professional development, and internal training and have regular clinical supervision sessions.

All advisers have a minimum of two years of experience in performing their specialism remotely.

The advisers will carry out a comprehensive assessment, to get a complete understanding of your lifestyle and the factors which may be causing your symptoms. The advisers are experienced in understanding the links between personal and work lives and how these impact our physical wellbeing.

The advisers will provide you with education about why you are likely to be experiencing the current symptoms. This would include advice on lifestyle changes and exercises that you can implement to manage and maintain your own health more effectively.

They can also signpost to useful information, online resources and potentially to other relevant services.

• This service is not available to under 18s.
• This service should not be used in an emergency or for more serious physical conditions.
• This service does not provide access to ongoing treatment or support.
• This service does not prescribe medication.

This service is designed to provide education, self-help and signposting to other beneficial information and resources. It does not provide direct access to any treatment or interventions, for example: physical physiotherapy; chiropractic; or osteopathy. Therefore, the service can only be used once for each type of condition. If the adviser identifies that you may benefit from ongoing treatment or further help, they will recommend that you visit your GP.