We only ask for the details we need to process your claim.
To make your claim as quick and seamless as possible, make sure you have:
Our online claiming process follows six steps. Once you're registered and logged in, click the Make a claim tab to get started.
All claims require a digital copy of your receipt as proof of treatment. Our claiming portal has been designed to make this process as frictionless as possible, but we're always happy to help out.
To make a digital copy of your receipt, you can:
For receipts that have been emailed to you as an attachment, you can download the file from your email and then upload when prompted in the claiming portal.
Our accepted file formats are .jpg, .png, .gif, .pdf (PDFs must be less than 10mb).
If you have any questions on uploading images, or the portal isn't playing ball, please get in touch at [email protected].
For NHS prescriptions we require:
A receipt - Showing you've paid the charge for the NHS prescription.
Your details - To show that the prescription is for you (eg. a copy of the prescription slip or the prescription label).
For a PPC (Prescription Payment Certificate), we require evidence, which can be either a letter or an email. The dates signify the amount.
1. Practitioner’s details
Details of the practitioner and establishment should feature on the receipt. This is so we can make sure they’re one of our accepted registered practitioners.
2. Treatment details
Details of the service or treatment that you’ve received. The date you received the service or treatment. And the cost of the service or treatment, showing the balance has been paid for in full.
3. Patient's details
Your receipt must include the full name of the person your claim is for.
We completely understand. We have a claims form that you can request from our contact team.
Send them a message with your request through the button below. You'll need to fill it in and post it back to us with your receipt.
Please note that this will be a longer approvals process.
If your contact details have changed, let us know so we can update our records. Due to the Data Protection Legislation, we are only able to make changes to just your plan.
The quickest way to update your details is through an online account. If you’re not registered for one yet, you can register here.
Want to talk to us instead? You’re welcome to call 0370 908 3481 or Livechat with our Customer Service team, who’ll be happy to make the necessary changes.
For an additional premium, you can add up to four children under the age of 18. This can differ depending on your plan, so it is important to check your terms and conditions.
When each child turns 18 they can no longer be covered under your plan. They’re more than welcome to then take out their own plan, so they’re always covered.
You can remove someone from your plan at any time unless specified in your policy. All our policies are different, so it's vital that you refer to your policy document. This document will provide clarity on what is and isn't covered.
If you have any questions, please contact our customer services team on 0370 908 3481.
Once you’ve got your plan, you might decide to up or downgrade your level of cover to make it more suitable for you.
It’s worth mentioning you’ll need to stay on the new level for 12 months before changing your level of cover again.
For an additional premium, you can add your spouse or partner as long as they live with you.
You will need to check your benefit table to see if your plan allows this.
We do encourage the use of our Online Self Service due to the ease, speed, and reliability. But if you’d prefer to make a postal claim, please call our Customer Services team on 0370 908 3481 to request the relevant claim form.
Send your claims to:
Simplyhealth, Customer Services, Alan Child House, Borden Gates, Andover, Hampshire, SP10 2RT
Not a problem. Our team will help.
Fill in our contact form, get in touch via social, or give our customer service team a call on:
Mon to Fri: 8am to 8pm
Sat: 9am to 3pm