How to claim with your
Simplyhealth health cash plan
Simplyhealth’s health cash plans give you fast, efficient access to the healthcare you and your family deserve.
Our plans help you spread the cost of typical health bills.
You can claim back the cost of both private and paid-for NHS health treatments.
With our Simply Cash Plan or Active Plan, this could be your physio sessions, prescription glasses or hospital appointments with a specialist.
Whilst our Simply Dental Plan pays you back for your dental check-ups, hygienist visits and other oral health treatments.
How do I make a claim?
What should be on my receipt?
Choosing a practitioner?
Claiming is as simple as 1, 2, 3
Getting access to healthcare is simple with Simplyhealth. And so is our claiming process.
The three-step guide to claim on your Simplyhealth health cash plan:
- Book your appointment with a healthcare specialist. Attend. And pay.
- Log in to your Simplyhealth account. Submit your claim and receipt.
- We’ll review your claim. Once approved, you’ll be paid straight into your bank account within three working days.
It’s so easy to submit a claim, it takes less than 5 minutes to do!
What devices can I claim through?
You can make a claim using any smart device, whether that's your phone or tablet, and through a PC or laptop.
Simply log in to your Simplyhealth account to get started.
How do I upload my receipt?
You need to upload a copy of your receipt during the online claiming process. This needs to be an image file.
Our accepted image formats are: .jpg, .png, .gif, .pdf (PDFs must be less than 10mb). You can either take a picture on your device's camera or scan the receipt and then upload it.
What information do I need on my receipt?
For us to approve your claim, we need to know what treatment you’ve received. It’s also important that the treatment comes from a registered practitioner.
Learn more about registered practitioners.
Your name
Your receipt must include the full name of the person your claim is for.
Practitioner’s details
Details of the practitioner and establishment should feature on the receipt. This is so we can make sure they’re one of our accepted registered practitioners.
Treatment received
Details of the service or treatment that you’ve received.
Date of treatment
The date that you received the service or treatment.
Total cost
Finally, ensure the cost of the service or treatment is included, showing the balance has been paid for in full. This helps us to pay you the correct amount for your claim.
Claiming on a prescription?
For NHS prescriptions we require:
A Receipt
A receipt that shows you've paid the charge for the NHS prescription.
Your details
Evidence to show that the prescription is for you (eg. a copy of the prescription slip or the prescription label).
For a PPC (Prescription Payment Certificate), we require evidence, which can be either a letter or an email. The dates signify the amount.
Not registered for an online account yet?
Register your account online by visiting www.simplyhealth.co.uk/register. Make sure you have your policy number ready.
With an online account, you’ll be able to:
- Make and track your claims
- Check what your policy cover
- Simply Cash Plan and Active Plan: access myWellbeing services. Including our 24 hour GP service, telephone counselling and more.
Having problems?
Call our customer services team on 0370 908 3481. Or start a live chat with us.
Lines are open from 8am to 8pm weekdays, 9am to 3pm Saturdays.
Some of our FAQs
How do I change my details?
If your contact details have changed, let us know so we can update our records. Due to the Data Protection Legislation, we are only able to make changes to just your plan.
The quickest way to update your details is through an online account. If you’re not registered for one yet, you can register here.
Want to talk to us instead? You’re welcome to call 0370 908 3481 or Livechat with our Customer Service team, who’ll be happy to make the necessary changes.
Can I add my children?
For an additional premium, you can add up to four children under the age of 18. This can differ depending on your plan, so it is important to check your terms and conditions.
When each child turns 18 they can no longer be covered under your plan. They’re more than welcome to then take out their own plan, so they’re always covered.
How do I remove people from my plan?
You can remove someone from your plan at any time unless specified in your policy. All our policies are different, so it's vital that you refer to your policy document. This document will provide clarity on what is and isn't covered.
If you have any questions, please contact our customer services team on 0370 908 3481.
How do I change my level of cover?
Once you’ve got your plan, you might decide to up or downgrade your level of cover to make it more suitable for you.
It’s worth mentioning you’ll need to stay on the new level for 12 months before changing your level of cover again.
Can I add another adult?
For an additional premium, you can add your spouse or partner as long as they live with you.
You will need to check your benefit table to see if your plan allows this.
Can I make a claim offline?
We do encourage the use of our Online Self Service due to the ease, speed, and reliability. But if you’d prefer to make a postal claim, please call our Customer Services team on 0370 908 3481 to request the relevant claim form.
Send your claims to:
Simplyhealth, Customer Services, Alan Child House, Borden Gates, Andover, Hampshire, SP10 2RT
Contact us
New Customers
Discuss your healthcare options by calling us on
0330 102 5392
Mon to Fri: 8am to 8pm
Sat: 9am to 3pm
Existing Customers
Call customer services on
0370 908 3481
Mon to Fri: 8am to 8pm
Sat: 9am to 3pm