GP advice 24/7

Speak to a GP

Our GP service allows you to speak face-to-face with a doctor at any time, from the comfort of your own home.

Book a video consultation using our SimplyConsult app, or talk to us over the phone by calling 0330 102 5443.

SimplyConsult app logo

Download SimplyConsult

and speak to a GP from the comfort of your home.

SimplyConsult app GP video call

How to access virtual GP appointments via the app


GP icon


Once you've downloaded SimplyConsult, open the app and register using your Simplyhealth details.

Calendar icon


Log in and select Video GP Consultation, follow the steps to choose a day and time to suit you.

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You’ll receive a text reminder 15 minutes before your appointment, and a 30-second countdown. To start your appointment, simply log into the app. When the ‘join’ button turns purple, tap it to begin.

Appointment icon


After your appointment, you can view your GP’s notes in the SimplyConsult app. 

Things you need to know - terms and conditions


1.  Simplyhealth will not be held responsible if you experience any delay or failure in the provision of this helpline that is beyond our control, or that of the service providers


2.  Standard international charges apply when calling from overseas, and being called back if you are overseas


3.  Our 03 number is free if you have landline or mobile inclusive minutes available. If not, it’s still no more expensive than calling numbers starting 01 or 02


4.  Controlled medication cannot be prescribed. The GPs comply with the General Medical Council code for remote prescribing. If you cannot satisfactorily answer the GP’s questions, they may not be able to raise a private prescription


5.  The issuing and postage of privately prescribed medication incurs an additional cost to you. It is not included as a benefit within myWellbeing


Frequently asked questions (FAQs) about SimplyConsult - the GP and physio app

Who provides this GP service?
How do I speak to a GP?
Can I choose to speak to a male or female GP?
Why do I need to fill out a medical profile?
What sort of things can I ask about?
Can my family speak to a GP?
Can you issue a fit note?
Do I need to do anything before my appointment?
What is the service availability?
Will I still need to see a GP face to face?
What should I do if I need an emergency appointment?
Can the GPs issue a prescription?
What happens if under exemption arrangements I don't pay for prescriptions?
Can I manage my NHS repeat prescriptions through the app?
Where will my medical records be kept?
Who should I contact if I have a query with the app? 

Prescription Frequently Asked Questions (FAQs)


What are the ways in which I can receive my prescription?
Do I pay for my medication?
What if I've opted for Nominated Pharmacy, but my local pharmacies do not accept digital prescriptions?
Can I claim back for my prescription on my plan?