We’re sorry to hear you’re unhappy with Simplyhealth.
Our Customer Relations team are here to discuss and investigate your concerns and, if we’ve done something wrong, we’ll do everything we can to put it right.
In order to make sure we can provide you with the right information, please take a look at the options below and use the relevant contact details:
Simplyhealth Customer Relations
We’ll try to resolve your concerns as quickly as we can but, if we can’t resolve them straight away, we’ll write to you to explain the next steps and keep you updated on our progress.
If you're still unhappy with our findings and outcome, you may have the right to escalate your concerns to the Financial Ombudsman Service. We’ll let you know if this applies to you in our final response letter.
Online Dispute Resolution
The European Commission has set up an Online Dispute Resolution (ODR) website for consumers who are unhappy with products or services they have bought online. If this applies to you, you can submit a complaint using the ODR website: http://ec.europa.eu/odr