A problem shared is a problem halved. That’s why our confidential counselling and advice service is available 24/7 to help you through some of life’s tougher moments.
You’re only human. It’s ok to feel how you’re feeling. Any emotion felt strongly can be overwhelming. During difficult times we often find ourselves looking after others and sometimes forgetting about ourselves.
Call 0330 102 5445 at any time, to chat to a qualified counsellor straight away. This ‘in the moment’ telephone support is designed to help you when you need help the most. The counsellor will help you address the problem confidentially and talk through your options and agree next steps with you - you never have to face a crisis alone.
If you’re deaf or hard of hearing; we have options available to you including a Mincom service. Please email our team of counselling coordinators for support.
- anxiety, depression and stress management
- basic medical guidance, health and lifestyle issues
- probate, power of attorney and legal disputes
- relationships, bereavement and traumatic experience
- managing debt, money and income reductions.
- gambling, alcohol, drugs
If your concern needs more formal support, then you will be offered structured therapy, and arrangements will be made to match you with a counsellor.
You will be able to have up to 6* structured counselling sessions delivered over the telephone or by video, with an experienced counsellor who can provide you with the support you need.
* We’ve temporarily increased the number of structured counselling sessions you can have from 4 to 6.
1. Simplyhealth will not be held responsible if you experience any delay or failure in the provision of this helpline that is beyond our, or the service provider’s, control.
2. We aim to schedule your appointment within two days of your request and have your first appointment with a counsellor within the following five days.
Simplyhealth have partnered with Health Assured, who are the leading Employee Assistance Programme (EAP) provider in the UK dealing with many of the UK’s leading organisations across private, public and non-profit sectors. They have vast experience and a proven track record in delivering advice and counselling support.
Counsellors who work for Health Assured hold a membership and accreditation with the British Association for Counselling & Psychotherapy.
This service can provide you with advice and support on a range of issues. These could be financial (helping with budgeting, helping address debt issues, managing finances), relationship related (issues with family, problems with relationships at work), career (challenges with workplace scenarios), as well as issues of anxiety, stress and depression.
This service is designed to be a short term support to get over an immediate crisis. It is not designed to provide long term support. You may want to use this service to provide you with some short term support whilst you seek something more long term through the NHS (where waiting times can vary).
This service cannot help with ‘contentious workplace issues’, and if this is the issue you face, you will be referred to other support mechanisms such as ACAS.
Diagnosis of a medical condition or prescription of treatments is not covered under this service.
This service is designed to be a short term support to get over an immediate crisis. It is not designed to provide long term support.
You may want to use this service to provide you with some short term support whilst you seek something more long term through the NHS or other support networks.
This is possible, and should be discussed with your counsellor first. If you both agree that this would be beneficial, there are certain BACP regulations that the counsellor must adhere to that mean there needs to be a 3 month gap between your final session and starting your longer term therapy. You can still obtain ‘in the moment’ support from Health Assured during this time if you need it.
If you are not able to wait 3 months, you should talk to your counsellor about alternatives that could help you during the 3 month waiting period.