Mental health support and information services
Talk to someone - call us on
0330 102 5448
A problem shared is a problem halved. That’s why our confidential mental health support and information services are available 24/7 to help you through some of life’s tougher moments.
You're only human. It's ok to feel how you're feeling. Any emotion felt strongly can be overwhelming. Whatever it is you're struggling with, no issue or emotion is too small, we're here to help.
How to use this service
Call 0330 102 5448 at any time, to chat to a qualified counsellor or advisor.
This ‘in the moment’ telephone support is designed to help you when you need help the most. The counsellor will help you address the problem confidentially and talk through your options and agree next steps with you - you never have to face a crisis alone.
You also have the option to access this service via WhatsApp or text. Simply send “Hi” to:
07700185685 (WhatsApp or SMS)
Mental wellbeing
Support for anxiety, depression, low mood, stress and more
Emotional support
Support for relationship challenges, bereavement, workplace dynamics, life transitions and more
Legal and financial
Support for consumer rights, divorce, tenancy, wills & probate, debt, budgeting, mortgage, benefits and more
Structured therapy sessions
If your concerns needs more formal support, then on your initial call the counsellor will complete a quick telephone assessment to ensure that short-term therapy is clinically appropriate for your needs.
You will be matched to the most appropriate service for your needs, which may be up to 6 sessions of structured therapy, online CBT, self-help tools or signposting to specialist services.
For structured therapy, the sessions can be conducted via telephone, online video or face-to-face.
Appropriate care pathways
This service uses the CORE-10 Assessment, a globally recognised and accepted measure of mental health, to determine your next best next step.
In instances where a member ‘s needs are more complex or severe, the counsellor will ensure the member understands what care is most appropriate for them and advise them on how to access that care outside of this service. This can include sign posting to high intensity counselling or in-patient care.
If a member is showing signs, they are a risk to themselves or others, the Counsellor will immediately contact emergency services and alert the listed emergency contact.
Mental health support and information services FAQs
Who provides this service?
Simplyhealth have partnered with Spectrum.Life, who are a whole-of-health digital partner that guides organisations and their people to thrive, delivering clinically backed digital health, mental health and wellbeing solutions. They integrate clinical services with advanced digital capabilities and 24/7 in-the-moment support, so that you can live and work well.
As an organisation, they are a registered provider of the UK EAP Association (EAPA) and are fully compliant with all standards of practice/professional guidelines set by the EAP Industry Association and the guidelines outlined by the British Association of Counselling and Psychotherapy (BACP).
What can this service help me with?
Spectrum.Life offers emotional support and practical guidance through counsellors who provide immediate assistance and early interventions. They address issues like relationships, low self-esteem, anxiety, stress, and depression, and can assess the need for short-term structured therapy. Beyond counselling, the service helps with a variety of practical, legal and financial, day-to-day issues, ensuring individuals receive appropriate support.
How is this service accessed?
You, and anyone named on your plan over the age of 16 can access support via telephone, WhatsApp, or text, all of which can be accessed via the SimplyPlan App or your online Simplyhealth account.
Anyone over 16, named on your plan, will need to register separately. You can invite them through your online account. Just sign in or register and click this link to where you need to go to send the invite www.simplyhealth.co.uk/member-portal/add-dependant
How does the short-term counselling work?
If, following your telephone assessment, you are referred for 6 structured counselling sessions, you will be matched with a counsellor who can support your needs. After being referred, your counsellor will contact you within 24 hours and will arrange your first appointment with you.
There are a few different counselling options available to you, and the sessions can be carried out face-to-face, via telephone or via online video.
What is not covered under this service?
This service is designed to support in line with the short-term therapy model, of up to 6 sessions of structured counselling, if deemed clinically appropriate following a clinical assessment.
The service is not designed to provide long-term support or act as an alternative to emergency services. If longer-term support is required, then Spectrum.Life can signpost you to the best places and provide in-the-moment support whilst you seek alternative support.
Diagnosis of a medical condition or prescription of treatments is not covered under this service.
How do Spectrum.Life manage the Clinical Governance of their services?
Spectrum.Life is a CQC accredited organization and has ISO-9001 Quality accreditation, which involves regular audits of our quality and risk management.
They have a senior clinical leadership team with global experience across Board, Mental Health and Primary Care, with 8 highly experienced Doctorate level clinical managers leading the clinical teams.
Is this service confidential?
Yes, all interactions with the service are confidential between you and the counsellor. The counsellor will communicate transparently about how they handle your information and ensure that you are fully informed about your rights and their confidentiality practices.