Counselling and advice services

Talk to someone - call us on 0330 102 5448


A problem shared is a problem halved. That’s why our confidential counselling and advice service is available 24/7 to help you through some of life’s tougher moments. 

You’re only human. It’s ok to feel how you’re feeling. Any emotion felt strongly can be overwhelming. Whatever it is you're struggling with, we're here to help you.

How to use this service

Call 0330 102 5448 at any time, to chat to a qualified counsellor or advisor.

This ‘in the moment’ telephone support is designed to help you when you need help the most. The counsellor will help you address the problem confidentially and talk through your options and agree next steps with you - you never have to face a crisis alone.

If you’re deaf or hard of hearing; we have options available to you including a Minicom service. Please email our team of counselling coordinators for support.

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Mental wellbeing

- anxiety, depression and stress management

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Medical advice


- basic medical guidance, health and lifestyle issues

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Legal concerns


- probate, power of attorney and legal disputes

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Emotional support

- relationships, bereavement and traumatic experience

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- managing debt, money and income reductions.

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- gambling, alcohol, drugs

Structured therapy sessions

If your concern needs more formal support, then you will be offered structured therapy, and arrangements will be made to match you with a counsellor.

-You will be able to have up to 6 structured counselling sessions delivered over the telephone, video or face-to-face, with an experienced counsellor who can provide you with the support you need. 

If you are not quite ready to speak to someone you can access online articles, health checks, webinars and four week programmes to help support you.
Simply log in and explore resources here.

Terms and Conditions


  1. Simplyhealth will not be held responsible if you experience any delay or failure in the provision of this helpline that is beyond our, or the service provider’s, control.
  2. We aim to schedule your appointment within two days of your request and have your first appointment with a counsellor within the following five days.


Who provides this service?

What can this service help me with?

What is not covered under this service?

Why am I limited on the number of sessions of structured therapy?

What if I want to continue seeing my counsellor after my structured therapy sessions are complete?