Counselling services

Whatever you’re worried or concerned about, whether that be your physical health, your mental wellbeing or just a problem you’re facing right now, our advice and counselling services can help you and it’s completely confidential.

Call us any time on 0800 975 3347


Talk to someone


We don’t know when you might need us. That’s why we’re here 24 hours a day, 7 days a week.

 

Whether you have a health issue, legal concern, financial challenge or a relationship question, you’ll be able to speak to a specialist confidentially who will be able to help.

 

For our deaf and hard of hearing customers, please email [email protected] to set up support. A minicom service is also available.


How to use this service


Call 0800 975 3347 at any time.

 

You’ll speak to a counsellor straight away, and they may be able to help you instantly, depending on the nature of your call

 

This ‘in the moment’ support can be for virtually any kind of issue, including (but not limited to):
 

  • Health & lifestyles issues including smoking and weight loss
  • Basic medical advice
  • Support with renting or conveyancing (house buying/selling) questions
  • Legal concerns (probate, power of attorney, challenging parking tickets, neighbour disputes, etc)
  • Medical advice before you travel
  • Child and elder care advice
  • Emotional support
  • Stress assessment and management
  • Marital changes

Don't forget to put the telephone number in your phone for future ease of use - this service is available 24/7.

Structured therapy

If your issue needs more formal support, then you will be offered structured therapy, and arrangements will be made to match you with a counsellor.

You will be able to have up to 6 structured counselling sessions delivered face to face or over the telephone by an experienced counsellor who will be able to provide you with the support you need.

Face-to-face counselling


If one of the counselling team believe you would benefit from formal counselling, you’ll be matched with a counsellor for a series of structured therapy sessions.

 

Depending on your circumstances, you can either choose to have the therapy over the phone or face to face. If the face to face option is the most appropriate, you’ll be matched to a counsellor located within 30 miles of your home/place of work.

 

You can have access to up to 6 structured sessions per issue per year.

How to use this service

 

Call 0800 975 3347 at any time.

 

A specially trained operator will answer your call and book an appointment with a counsellor for you.

Terms and Conditions

1. Simplyhealth will not be held responsible if you experience any delay or failure in the provision of this helpline that is beyond our, or the service provider’s, control
 

2. We aim to schedule your appointment within two days of your request and have your first appointment with a counsellor within the following five days

FAQs

Who provides this service?

Simplyhealth have partnered with Health Assured, who are the leading Employee Assistance Programme (EAP) provider in the UK dealing with many of the UK’s leading organisations across private, public and non-profit sectors. They have vast experience and a proven track record in delivering advice and counselling support.

Counsellors who work for Health Assured hold a membership and accreditation with the British Association for Counselling & Psychotherapy.

What can this service help me with?

This service can provide you with advice and support on a range of issues. These could be financial (helping with budgeting, helping address debt issues, managing finances), relationship related (issues with family, problems with relationships at work), career (challenges with workplace scenarios), as well as issues of anxiety, stress and depression.

What is not covered under this service?

This service is designed to be a short term support to get over an immediate crisis. It is not designed to provide long term support. You may want to use this service to provide you with some short term support whilst you seek something more long term through the NHS (where waiting times can vary).

 This service cannot help with ‘contentious workplace issues’, and if this is the issue you face, you will be referred to other support mechanisms such as ACAS.

 Diagnosis of a medical condition or prescription of treatments is not covered under this service.

Why am I limited on the number of sessions of structured therapy?

This service is designed to be a short term support to get over an immediate crisis. It is not designed to provide long term support.

 You may want to use this service to provide you with some short term support whilst you seek something more long term through the NHS or other support networks.

 

What if I want to continue seeing my counsellor after my structured therapy sessions are complete?

This is possible, and should be discussed with your counsellor first. If you both agree that this would be beneficial, there are certain BACP regulations that the counsellor must adhere to that mean there needs to be a 3 month gap between your final session and starting your longer term therapy. You can still obtain ‘in the moment’ support from Health Assured during this time if you need it.

If you are not able to wait 3 months, you should talk to your counsellor about alternatives that could help you during the 3 month waiting period.