Common questions about Randox Health
Who provides this service?
Simplyhealth have partnered with Randox Health, giving you access to 10 discounted at-home health test kits that cover a range of key health concerns.
Why are these tests used?
Randox Health's home health test kits allow you to understand your health with quick, easy and convenient tests. You report will give you valuable insights into certain areas of your health, providing peace of mind and quick results. Your results provide you with information and suggested next steps, which may then prompt you to make lifestyle changes or to speak to a GP for further advice and support.
How do I purchase an at-home test kit?
You can purchase the convenient home sample collection kits via the SimplyPlan App or your online Simplyhealth portal, under the Simply Rewards section.
What discounted at-home kits are included?
You have discounted access to ten at-home test kits:
- Vitamin D
- Vitamin B12
- Heart Health
- Thyroid Health
- General Health
- Male Hormones
- Female Hormones
- STI
- Anti-mullerian hormone (AMH)
- Prostate-specific Antigen (PSA)
There are detailed descriptions and information about each test kit on the Randox Health website when you purchase.
How are the samples taken?
Follow the instructions with your at-home test kit and activate your kit before sending your sample back. The kit will either require a urine sample, swab, or blood sample via finger prick. Detailed instructions will be provided to assist you in collecting the sample.
How do I return my completed test kit?
Once you have collected your sample, please use the pre-paid Royal Mail label provided to send it back to Randox Health. To ensure there are no issues with processing your sample, please make sure you collect your sample on the same day as you send it back, and avoid sending on Friday or over the weekend, or during any postal strikes.
When and how will I receive my results?
Once the lab receives your sample, they will begin to process it. Your results will be ready 2-3 days after arriving at the lab. The easy to interpret report will provide a breakdown of your results, what they mean and next steps. Reports will be emailed to the email address provided at the time of registration.
What happens if my test fails?
At home blood tests can fail due to multiple reasons, like postal delays, or not enough samples collected. If your results fail because of external reasons (like postal delays, or a faulty kit), you will be offered a choice between a free in-person, venous re-test at one of Randox Health’s clinics and another at-home test kit.
If your sample fails because of user error, for example, there’s not enough blood collected, then you will be offered a free in-person re-test, or the option to pay £7.80 for a replacement kit.