User Terms and Conditions

Simplyhealth Care for Life is a service providing practical advice and expert support on the issues surrounding ageing and caring. Simplyhealth Care for Life is brought to you by Simplyhealth Guidance Limited and a network of third party service providers.

Legal

Simplyhealth Care for Life is a service providing practical advice and expert support on the issues surrounding ageing and caring. Simplyhealth Care for Life is brought to you by Simplyhealth Guidance Limited and a network of third party service providers.

Simplyhealth and Simplyhealth Care for Life are trading names of Simplyhealth Guidance Limited, a company incorporated in England and Wales, registered number 10476781, registered address: Hambleden House, Waterloo Court, Andover, Hampshire, United Kingdom, SP10 1LQ.

Copyright

Copyright of our website belongs to the Simplyhealth Group. Our website may not be used, sold, licensed, copied or reproduced in whole or in part in any manner or form or in any media by any person without the prior written consent of Simplyhealth Access.

Personal Information

Our Privacy Policy governs how we use your personal information. Make sure you read the Privacy Policy carefully so you know your rights and our obligations when it comes to your personal information.

What happens if you give us false information

Simplyhealth take steps to detect and prevent fraud. Where we are notified of, or identify, a potential fraud we will investigate and record this, if you give us false or inaccurate information and we suspect fraud, we will notify appropriate legal and professional bodies.

Disclaimer

Simplyhealth will not be liable for any loss or damage arising from the use of or inability to use our website (including without limitation, loss of business, profit or consequential loss).

Our website aims at providing you with accurate information. We have used all reasonable care and skill in crafting the content on this website, but we make no warranty as to the accuracy of the information and we will not accept liability for any errors omissions.

Legal governance

By using this website you are agreeing to be bound by the terms of use set out in this notice which is to be governed by and construed in accordance with English Law.

Website access and use

The information on our website is aimed at people who are accessing the website from, and who are residents of, the United Kingdom. If you choose to access the website from any other locations you are responsible for compliance with local laws and for assessing the extent to which local laws are applicable.

Cookie Policy

What are cookies?

A cookie is a small text file that gets stored onto your computer when you visit a website. Our cookies will not read or corrupt other information saved on your computer and cannot be used to deliver viruses, or extract your personal information.

Why we use cookies?

We use them to identify when you have returned to our websites so that we know if you have been to our sites before, so that we can tailor the experience that you have. They are used for many different functions such as:

Auto-filling forms
Personalising content
Targeted advertising
Recording user preferences
Measure and monitor anonymous use our website so that we can make improvements

What cookies do Simplyhealth use?

The cookies we use are broken down into 2 categories:

  • Essential cookies - these are necessary in order to use our websites. They are only used when you are using our website and expire when you leave.
  • Non-essential cookies - used for analytical purposes, first of third party advertisers and to supply you with relevant and tailored information.

The essential cookies we use (and what they are used for) are:

This is a list of the non-essential cookies we use:

How can I disable cookies?

If you want to disable cookies you need to change your website browser settings to reject cookies. Doing this will depend on the browser type and version that you use. Follow these links for instructions on how to disable cookies on your particular browser. Please note, if you choose to disable cookies, the site may not operate properly.

Customer Support

If you need any assistance or have any comments you can contact us in the following ways:

  • If you experience any technical issues with the Care for Life site you can do so by emailing the Simplyhealth Care for Life team at [email protected]
  • If you have any feedback for the Simplyhealth Care for Life you do so by emailing the Simplyhealth Care for Life team at [email protected]
  • You can also contact us in writing at Simplyhealth Care for Life, Simplyhealth Guidance Limited, Anton House, Chantry Street, Andover, SP10 1DE and we will endeavour to respond to you in 5 working days.

Governing Law

These User Terms and Conditions are subject to the laws of England and Wales and the jurisdiction of the Courts and England and Wales.

Anti-corruption statement

At Simplyhealth we operate a zero tolerance policy when it comes to corruption and bribery. We require all of our employees to take individual responsibility to ensure that we operate with the highest levels of integrity.

  1. Employees are not allowed to solicit any gift or hospitality in the course of their employment
  2. They cannot offer or receive a personal or corporate gift in excess of £20 from any person or organisation who has had, does have or may have any influence over the business of Simplyhealth. We also strictly control our expenditure on hospitality and the receipt of hospitality invites
  3. Compliance with Simplyhealth's Gifts, Inducements, Hospitality and Gifts Policy is a condition of each officer and employee's employment. Each employee is responsible for reading and understanding the contents of the policy
  4. Simplyhealth provides training to its employees on compliance with the Gifts, Inducements, Hospitality and Gifts Policy
  5. Every supplier is required to provide evidence of the measures they have in place to combat corruption and bribery as a pre-condition of placing business with them
  6. Simplyhealth will investigate all allegations of suspected corruption immediately

Privacy Policy

Simplyhealth Care for Life is committed to protecting your right to privacy. We appreciate the sensitivity of the personal information that you disclose when you register your interest on our website.

We observe high standards of confidentiality and comply with the Data Protection Act 1998, in respect of which we are a registered data controller.

This policy will help you understand why we collect your personal information, how it is used and what your rights are. It will enable you to make an informed decision as to whether you give us your personal information via our website.

When you register your interest with us we will only record personal information with your knowledge and explicit consent. The personal information you provide, which may include your name, email address and phone number, will depend on the product or service to which you subscribe. We receive your personal information in the following ways:

When you give us your information

We collect information directly from you when you register your interest in our service via our website, over the phone or via post.

When we get your information from other sources

We may acquire your information from reputable third party companies who operate in accordance with the Data Protection Act 1998 (GDPR). You will have already submitted your personal information to these companies and specifically given permission to allow them to pass it on to other companies that provide similar or complementary products and services to us.

When the website automatically stores information

We collect certain types of information from your web browser via 'cookies' when you use our websites. You can choose to visit our website anonymously and there are browser utilities to help you do this. However, you should be aware that if you configure your browser to 'disable cookies' then we would not be able to deliver an enhanced and personalised experience, as we would not be able to identify you.

Should you not complete the ‘register you interest’ form the details entered will not be stored. We will only have these details once this information has been submitted.

Why do you need my personal data and what do you use it for?

By filling out the ‘register your interest form’ on our Care for Life microsite you are consenting to us contacting you to discuss the Care for Life product and provide more information and we will only use the data input to this form for this purpose.

As the Data Controller, we will store and process your personal data in accordance with the Data Protection Act 1998.

Using your personal information enables us to inform you about, or administer Simplyhealth Group products or services, where you have expressly given your consent via the ‘keeping you informed’ section of the Care for Life microsite.

We also monitor your website usage to help us develop the website design and layout for your benefit.

We may record and monitor both inbound and outbound calls and emails for training and servicing purposes.

Marketing Preferences

At Simplyhealth Care for Life and the Simplyhealth Group we would like to keep you informed about our everyday health products and services which may be of interest to you. We would also like to keep you informed about Simplyhealth Care for Life Partner products and services which may be of interest to you.

We will not pass your details to any third parties.

You can choose to opt in to be informed of these products and services and you can change your options at any time in your profile or by contacting [email protected]

Who holds my personal data?

Simplyhealth Guidance Limited. If you have any questions about the personal data that we hold and how we use it, if you think the data we hold is not secure or is being misused or if you wish to remove your personal data please write to:

The Data Protection Officer
Simplyhealth Guidance Limited
Hambleden House
Waterloo Court
Andover
Hampshire
SP10 1LQ

What rights do I have around the use of my personal data?

You have the right to see your personal data that we hold. You also have the right to ask us to amend data that is incorrect. You can ask us to delete data, or not use it in certain ways. You have the right to move, copy or transfer your personal data. We will agree to any reasonable request unless it means that we cannot provide the service. You’ll need to contact the Data Protection Officer, at the address above, to do this.

How do you protect my personal data?

We have implemented the appropriate security to protect the personal information you disclose to us from loss, misuse, unauthorised access, disclosure, alteration and destruction.

All personal information you provide to us is held on a secure server for as long as is reasonably necessary.


We protect personal information that you input via the internet on our websites by using Secure Sockets Layer (SSL) software to encrypt the data.

By law we must have measures in place to protect data. As a result we have strict rules to protect the storage and use of all data. Our processes also include protection for our buildings and IT systems.

To check that these measures work we run independent audits on a regular basis.

Who can see my personal data?

We can give your personal data:

  • To other departments within the Simplyhealth Group in order to provide an efficient service
  • to anyone to whom we may transfer rights and duties under this policy
  • to agencies whose role is to prevent fraud
  • to persons that the member appoints in order to support the service
  • where we have a duty to provide that data (such as to regulatory bodies), or if the law allows us to do so, or if the person who asks for the data has a lawful interest in seeing the data.

In these situations, we may send your personal data outside the European Economic Area.

How long do you keep my personal data for?

We will keep your personal data for up to 90 days after you have submitted a ‘register your interest’ form in order to make contact with you. If we are unable to contact you within this time frame your data will be deleted. We may delete your data before 90 days if you explicitly ask us to do so.

How we update our Privacy Policy

We will amend, or update, this Privacy Policy to keep it up to date with current data protection and privacy laws, or to reflect changes in our online business practices. We advise you to check our Privacy Policy regularly, or when you notice that we have issued new services or features on our websites. We will publish changes to our Privacy Policy online. Using our websites following any amendments indicates your acceptance of these updates.