FAQs - Healthcare Professionals

Here, you'll find answers to some of the questions that healthcare professionals of all types typically ask.

If you still can't find the answer that you're looking for, just call us on 0800 854 929.  We're open Monday to Friday, 9am to 5pm, or email us.

Common questions


Common questions

Does Simplyhealth issue a provider number?

No, we don't use provider numbers

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Does Simplyhealth publish its fee schedule?

Yes, full details of our fee schedule can be found by clicking on the link below.

Fee Search.

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What information should be included on an invoice?

You'll need to include the patient's name, address, date of birth and their Simplyhealth membership (policy) number. Providing this last piece of information will aid the process of matching your invoice to the patient's claim. When an invoice is submitted by a practice we will always need to know the name of the individual therapist who has treated our member. Please note that failure to provide details of the individual practitioner will result in the invoice being returned to you, delaying the settlement of any eligible treatment.

 

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As a physiotherapist, which registration number should I enter in the online registration process?

You need to enter your HPC number. For example: PH12345.

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If I need to post something in support of my registration, where should I send it?

Please send any correspondence relating to your registration to :

Healthcare Commissioning
Simplyhealth House
Redland Hill
Bristol
BS6 6SH

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