Simplyhealth Complaints Publication Report

Firm name: Simplyhealth Access
Group: N/A
Other firms included in this report: N/A
Period covered in this report: 1 January - 30 June 2016
Brands/Trading names covered: Simplyhealth and Denplan


Number of
complaints opened


Number of
complaints closed


Complaints closed within 8 weeks (%)


Closed complaints upheld by firm (%)


Home finance

General insurance pure protection



598 (98.7%)

164 (27%)

Decumulation, life and pensions




What this means

From 1 January - 30 June 2016, we received 603 complaints. This represents complaints from less than half a percent of our customer base. 606 complaints have been closed (this figure includes a number of complaints that were outstanding at the beginning of January) with 27% being resolved in the customer's favour. The FCA requires Simplyhealth and other financial services organisations to resolve complaints within eight weeks. Simplyhealth closed 90% of complaints within four weeks, and 98.7% within the eight week timeframe.

We only offer general insurance products, which is why some of the boxes in the above table are blank.

Our complaints process

We may not always get it right, but we're determined to improve. View pdfs of our complaints procedures

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