Self Service


Self Service

Am I registered for online self service already?

You will not be set up automatically to use self service. If you have not registered already then please contact our customer services department.

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How do I login?

By clicking the login button at the top right of the page it will ask you for your username and password to login to your self service area.

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How do I unlock my account?

If you have tried to login using your username but with the wrong password your account will be locked and you'll need to contact our customer services department. Once they have reset your password, you may need to close your browser and clear your cookies (see our privacy and cookies page for assistance) before your new password will work.

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I've reset my password but it doesn't work?

If you have reset your password, you may need to close your browser and clear your cookies (see our privacy and cookies page for assistance) before your new password will work.

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Where do I find my entitlements, claims history and policy information?

Your policies set up with your online username can be found in the tabs along the top of the screen. Clicking on the policy in the left hand menu will allow you to see specific information such as your claims history, benefit entitlements or terms and conditions document.

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Can I download a claim form?

We do not currently have the facility to download a claim form. You can request that one is sent to you by clicking the request a claim form link under any of your policy tabs.

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Why do the benefits listed on the website differ to those shown in my self-service area?

The benefits listed on the website are for the current version of the Simply Cash Plan, Simply Cash Plan 70+, Simply Dental Plan and Simply Private Health. These may differ from policies that we have previously sold either as Simplyhealth or one of our legacy brands (HSA, BCWA or LHF). The correct benefits, entitlements and exclusions for your policy can be found in your self service area either under Entitlements or with the Terms and Conditions policy document.

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Simply Cash Plan - SimplyhealthGet cash back towards healthcare bills with our Simply Cash Plans.


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Simply Dental Plan - SimplyhealthGet dental insurance for check-ups, treatment, and more.

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