In this section you'll find answers to some of the questions that customers just like you typically ask. Please choose your plan type by clicking on the links to the left.
If you still can't find what you're looking for - and can't see the answer in your plan terms and conditions - please call us on 0370 908 3481* (Monday - Friday 8am - 8pm; Saturday 9am - 5pm), or email us. Our Customer Services team will be happy to help.
*Calls to 03 numbers are no more expensive than calling numbers starting with 01 or 02 and are included in free call packages from landlines and mobiles.