Simply Cash Plan 70 Plus

Your questions answered

We've answered some common questions about the Simply Cash Plan 70 Plus for individuals.

If you're an existing customer please refer to your policy terms and conditions as your product may differ to the one shown on the website. If you still can't find what you're looking for, please call our customer services team on 0370 908 3481*, we're always happy to help.


Simply Cash Plan 70 Plus - Frequently asked questions


Simply Cash Plan 70 Plus - Frequently asked questions

How are my benefits paid?

To make life easier for you, Simplyhealth provides a service which pays your benefits directly into your bank account, sending you confirmation in the post.

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What happens if my personal details change?

So that your cover remains appropriate for your needs, it is important that you review it regularly and let us know about any significant changes to your healthcare requirements.

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What do I do if I have changed my mind?

You have 14 days from receipt of your welcome pack in which to change your mind and receive a full refund from Simplyhealth, provided no claims have been made. Simply call customer services on 0370 908 3481*. After this period our standard cancellation rights apply - please refer to section 8 of the policy document - part 2

*Calls to 03 numbers are no more expensive than calling numbers starting with 01 or 02 and are included in free call packages from landlines and mobiles.

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How do I make a complaint?

We aim to provide you with the very highest levels of customer service and care at all times. To maintain this service standard, we have a procedure you can use to raise any concern, complaint or recommendation you have by contacting Customer Services on 0370 908 3481* or writing to Simplyhealth Customer Services, at our registered office address of Hambleden House, Waterloo Court, Andover, Hampshire SP10 1LQ.

We will investigate any complaint and issue a final response. If you are not satisfied with our response, or we have not replied within eight weeks, you have the right to refer your complaint to:

Financial Ombudsman Service
Exchange Tower
London
E14 9SR

Telephone: 0800 023 4567

The Financial Ombudsman Service will only consider your complaint if you have given us the opportunity to resolve the matter first. Making a complaint to the Ombudsman will not affect any legal rights that you may have. We will send you full details of our complaints procedure if you ask us for them.

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What is the duration of my cover?

The cover under your plan is monthly and runs from month to month until it is cancelled or otherwise comes to an end.

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Are pre-existing conditions covered?

The great thing about Simplyhealth is that you can start claiming straight away after your policy starts, even if you already need treatment when you join. However, Hospital Cover and Recuperation benefit do not cover pre-existing conditions for the first 12 months

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Where can I get more information for additional help when making a claim?

If you have any queries, please call Simplyhealth Customer Services on 0370 908 3476* or email us at [email protected] and we will be pleased to help you.

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How long does it take to process a claim?

Provided you've completed the claim form, the majority of valid claims are processed and paid usually within a few days of receipt.

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When do my annual benefits start and end?

Your annual benefits commence from your policy start date and begin again on the same day every year. Please refer to your Summary of Cover to find your claiming year details. You will find this either in your Welcome Pack, or by registering online.

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When can I claim?

You can claim immediately after your policy starts. Simply use the claim form you will get in your welcome pack or request another by calling us on 0370 908 3476*. The only exceptions are Hospital Cover and Recuperation benefit which excludes pre-existing conditions for the first 12 months.

You can also request a claim form by registering your policy online in our Self Service area.

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Need help?

Existing customers

0370 908 3481 

Mon to Fri: 8am to 8pm
Sat: 8am to 5pm

or email us

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