Existing customers

Existing Customers of Simplyhealth

How can we help?

We believe in making things as straightforward as possible for you.

As an existing customer, this is where you'll find all you need to know about your plan or health insurance, like making a claim, referring a friend, or getting printed documents.



Why not register for an online account?

If you have a cash plan, dental plan, Simply Private Health or Simply Personal Health you may be able to register for a personalised online account. You just need your Simplyhealth policy number to register.

Once registered, you'll be able to check your claims history, benefit entitlement, personal details and who's covered by your plan. You can also get terms and conditions and a summary of cover.


Register your personlised Simplyhealth account 



Do you have health insurance with us?

To find details of your nearest hospital, use our hospital locator. For details of your nearest dentist, use our dentist finder.

You can find general information about Simply Personal Health on the Simply Personal Health summary page. Remember, you can check terms and conditions and manage your plan online by registering for an online account.

If you bought your personal Preferential or Accessible plan through an Intermediary, you can find a copy of your policy document and hospital list by downloading it here.  If you need more help, just visit the Health Insurance contacts page for details on how to get in touch, or speak to your intermediary.

If you are a group policyholder (which often means your cover is provided by an employer) or if your child is a member of our School Scheme, you can download your policy document or read general information in our businesses section

If you are acting as a Group Secretary, responsible for managing a Preferential, Accessible, or Care for Corporates plan, you should be able to answer any questions by downloading a policy document. If you need further help you may wish to contact your intermediary. 


Need help?

Cash and dental plans

Email us or call

Simply Cash Plan:

0800 980 7890

0370 908 3481*

Simply Dental Plan:

0800 980 7891

0370 908 3476*

Mon to Fri: 8am to 8pm
Sat: 9am to 5pm

*Some mobile networks charge for calls to 0800 numbers. Our 0370 number is free if you have mobile inclusive minutes available. If not it's still no more expensive than calling numbers starting 01 or 02

Need help?

Private Medical Insurance

Email us or call

0800 294 7302

Mon to Fri: 8am to 6pm

Our complaints process

We may not always get it right, but we're determined to improve. View pdfs of our complaints procedures

 cash or dental plans

 private medical insurance