How to claim

Follow the steps below and enjoy access to affordable healthcare.

CP Claim Step 1
   Attend your appointment

Claim Step 2
   Complete your claim online or post it to us along with your receipt

Claim Step 3
   We will process your claim

Step 4 Dental
   You'll receive money back in your bank account usually within a few days 

To claim on your hospital benefit you can send us the original discharge letter provided to you by the hospital. Alternatively, please complete the 'patients details' section on the back of the paper claim form and ask a hospital representative to complete the 'Admission details'.

Get your money back faster:

Save time and avoid postal delays or lost cheques by getting claims paid straight into your bank.

Log in or register for Online Self Service today and complete the online form and we'll set up your direct credit within 7 working days. Alternatively, you can call our Customer Services team.

All future claims will then be paid directly into your nominated account.

Claims history for your account can be viewed online once you have registered with Online Self Service.

Request a claim form

Order a claim form today and we'll send it to you in the post within five working days. All you have to do is register or log in to Online Self Service to request a personalised form or gain access to our new printable version of the form. Simply complete your personalised claim form online, print and pop it in the post along with your receipt. 

Alternatively, you can give our Customer Services team a call on 0370 908 3481*.

Send your claims correspondance to:

Simplyhealth, Customer Services, Alan Child House, Borden Gates, Andover, Hampshire, SP10 2RT

*Our 03 number is free if you have landline or mobile inclusive minutes available. If not it's still no more expensive than calling numbers starting 01 or 02


Need help?

Contact us or call customer services

Simply Cash Plan:

0370 908 3481 *

Simply Dental Plan:

0370 908 3476 *

Mon to Fri: 8am to 8pm
Sat: 9am to 5pm

*Calls to 03 numbers are no more expensive than calling numbers starting with 01 or 02 and are included in free call packages from landlines and mobiles

Useful Documents
This 'how to' claim guide helps you fill in your claim form.

pdfIcon How to claim guide.pdf (585 kb) 

Please check our short brochure for information on professional organisations.

pdfIcon Registered healthcare professionals.pdf (94 kb)